Member Experience Advocate

Job Description:

Now Hiring: Member Experience Advocate

Location: Columbia, TN

Pay Rate: $17.00 - $22.50 per hour (based on experience)

Shift: 7:00 AM-5:00 PM | Monday-Friday | Overtime as needed

Your Voice = Your Superpower

Some people call it work-we call it winning. Step up as a Member Experience Advocate and turn your quick wit and hustle into solid paychecks.

What it Takes to Thrive in This Fast-Paced Role (Requirements):

• High School Diploma or equivalent required
• Minimum of 1 year of customer service experience
• Strong interpersonal skills with a focus on professionalism and empathy
• Excellent oral and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Word, Outlook, and Excel
• Experience in accurately documenting information in systems or databases preferred
• Strong problem-solving skills and the ability to follow structured processes
• Ability to work collaboratively with internal teams and external customers

Why You'll Love Being on This Team (Benefits):

• On-time, good weekly pay.
• From checkups to "what ifs. Medical, Dental, Vision + Life Insurance.
• 401(k) savings potential.
• Sweet employee discounts.

How You'll Make Every Member Interaction Count (Job Duties):

• Provide high-level customer service to internal and external members regarding health plan inquiries
• Professionally handle incoming and outgoing calls, resolving issues efficiently and accurately
• Document member interactions and inquiries within the Facets system with accuracy and detail
• Direct claims-related calls to appropriate departments, such as UMR or Medicare Supplement Claims
• Respond to and resolve billing inquiries in a timely and professional manner
• Identify, report, and escalate system issues as needed
• Manage multiple projects and priorities while maintaining service quality standards
• Support ongoing improvement of member experience through effective communication and follow-through

"Great communication about work assignments and available schedules. Understanding of work/life balance (most times)." Staffmark, Sales Representative

Got the hustle? We've got the job-apply now.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.