Member Experience Sales Coordinator | Full Time | Carolina Club UNC Alumni

Member Experience Sales Coordinator | Full-Time | Carolina Club UNC Alumni in Chapel Hill, North Carolina | Careers at Carolina Club UNC Alumni

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Member Experience Sales Coordinator | Full-Time | Carolina Club UNC Alumni

Location US-NC-Chapel Hill

Job Post Information* : Posted Date 11 hours ago(9/9/2026 9:33 AM)

Job ID 2026-34323

Location Name Carolina Club UNC Alumni

Category Guest Services

Type Regular Full-Time

Location : Location US-NC-Chapel Hill

Job Post Information* : External Company Name Oak View Group

Job Post Information* : External Company URL https://www.oakviewgroup.com/

Location : Postal Code 27514

Location : Address 150 Stadium Dr

Job Post Information* : Post End Date 12/4/2026

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Membership Experience Sales Coordinator plays a vital role in supporting the Club''s membership growth, engagement, retention, and overall member satisfaction. This position serves as a key ambassador of the Club, creating exceptional experiences for prospective members, new members, current members, and guests before, during, and after every Club interaction. This position supports membership sales, marketing, member engagement, event coordination, communications, and new member onboarding. The ideal candidate is highly organized, service-focused, outgoing, and passionate about building relationships that strengthen member loyalty and drive membership growth.

This role will pay an hourly rate between $20.00 - $25.00

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k), and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until December 4, 2026.

About the Venue

The Carolina Club provides a home where alumni, friends of the university, and the Chapel Hill community meet in the spirit of fellowship and camaraderie. The lives of our members are enriched through gracious hospitality & philanthropic values.

Responsibilities

Membership Sales & Prospect Development

• Support membership growth through prospect outreach, lead generation, and relationship-building within the community.
• Coordinate prospect communications, follow-up efforts, and sales activity tracking to maintain a strong pipeline.
• Assist with membership tours and deliver a welcoming, professional introduction to the Club.
• Collaborate on the planning, promotion, and execution of membership recruitment and prospect events.

Member Experience & Engagement

• Serve as a visible and welcoming Club ambassador, fostering meaningful relationships with members and guests.
• Promote Club programs, services, events, and amenities to encourage participation and engagement.
• Execute member recognition and outreach initiatives, including birthdays, anniversaries, special invitations, and personalized communications.
• Create memorable member experiences that enhance satisfaction, engagement, and retention.

New Member Onboarding & Retention

• Support and coordinate all aspects of the new member onboarding experience.
• Conduct welcome outreach, facilitate orientation programs, and connect members with Club activities and services.
• Monitor new member engagement and satisfaction through consistent follow-up and relationship-building.
• Assist with member retention initiatives, feedback collection, and resignation follow-up efforts.

Club Communications & Marketing

• Coordinate and distribute member and prospect communications that reflect Club standards and brand identity.
• Support social media management, content creation, engagement, and online reputation management.
• Maintain and update marketing materials, digital platforms, and event communications.
• Create personalized communications that strengthen member connections and reinforce Club value.

Event Planning & Execution

• Assist with the planning, promotion, registration, and execution of Club events and programs.
• Coordinate event communications, guest experiences, and on-site logistics to ensure successful outcomes.
• Capture event content and support post-event communications, recognition, and follow-up.
• Collaborate across departments to maintain a cohesive and engaging annual event calendar.

Administrative & Operational Support

• Maintain accurate member and prospect records, databases, and reporting systems.
• Support data analysis, membership metrics, and operational reporting to inform decision-making.
• Assist with member inquiries, reservations, and service requests in a timely and professional manner.
• Provide support for departmental projects, committees, and continuous improvement initiatives.

Service Excellence Expectations

• Deliver exceptional hospitality and personalized service at every member and guest interaction.
• Demonstrate professionalism, positivity, accountability, and a solutions-oriented approach.
• Address member concerns proactively and support effective service recovery and resolution efforts.
• Collaborate across departments while remaining flexible to meet evolving Club and member needs.

Qualifications

• 1-2 years of previous experience with sales support, event coordination, or a related field. Membership sales or business development experience is preferred.
• High school diploma or GED.
• Knowledge of private clubs, hospitality, events, or customer loyalty programs.
• Strong relationship-building and interpersonal skills.
• Exceptional customer service mindset with a passion for creating memorable experiences.
• Excellent communication skills. Professional phone etiquette.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to work independently while contributing effectively to a team environment.
• High attention to detail and commitment to follow-through.
• Experience with social media management and content creation is a plus.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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