Member Experience Specialist
Black Dragon Capital
West Palm Beach, FL
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JOB DETAILS
JOB TYPE
Part-time
SKILLS
Administrative Skills, Alliance/Partner Management, Athletics, Billing, Communication Skills, Community Support, Corporate Policies, Customer Experience, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Delivery Driving, Detail Oriented, Fitness, Interpersonal Skills, Onboarding, Organizational Skills, Performance Analysis, Record Keeping, Revenue Growth, Sales, Social Media Marketing, Special Offers, Team Player, Training Program
LOCATION
West Palm Beach, FL
POSTED
3 days ago
Location: West Palm Beach, FL
Employment Type: Part-Time
Compensation: $15/hr + Commission
Position Overview
Dragons Elite Athletics is seeking a dynamic and knowledgeable Member Experience Specialist to serve as the face and voice of our membership experience. This role is ideal for someone who thrives in a high-energy athletic environment and is passionate about fitness, customer engagement, and sales.
The Member Experience Specialist will be the in-house expert on all membership models, programs, and service offerings, while delivering exceptional member experiences and supporting key administrative functions. This individual plays a critical role in driving revenue growth, member satisfaction, and community engagement.
Key Responsibilities
Membership Expertise & Sales
Serve as the primary expert on all membership models, packages, pricing, and promotions
Educate prospective and current members on program offerings and recommend best-fit solutions
Drive new membership sales and upgrades through tours, consultations, and follow-ups
Meet or exceed monthly KPI targets
Member Experience
Deliver a welcoming, high-touch experience for all members and guests
Build strong relationships to enhance retention and community engagement
Proactively address member questions, concerns, and feedback
Support onboarding of new members to ensure a seamless start
Brand Representation
Act as a positive, professional representative of Dragons Elite Athletics both in-person and online
Promote events, programs, and special offers
Assist with community outreach and partnership initiatives
Administrative Support
Manage membership accounts, billing inquiries, and CRM updates
Track sales performance and maintain accurate records
Assist with scheduling and general front-desk operations
Ensure all processes align with company policies and standards
Qualifications
1–3+ years of experience in sales, customer service, or fitness/wellness environments
Strong communication and interpersonal skills
Proven ability to meet or exceed sales goals
Highly organized with attention to detail
Comfortable with CRM systems and basic administrative tools
Passion for fitness, athletics, and community building
Preferred Qualifications
Experience in a gym, athletic training facility, or membership-based business
Background in youth athletics or performance training programs
Social media or marketing experience is a plus
Key Competencies
Sales-driven mindset with a customer-first approach
Energetic, outgoing, and professional demeanor
Problem-solving and adaptability
Strong team collaboration skills
Compensation & Benefits
Competitive base pay + commission/bonus structure
Complimentary membership
Opportunities for growth and advancement
Ongoing training and development
Why Join Dragons Elite Athletics?
At Dragons Elite Athletics, we are committed to developing athletes and building a strong, supportive community. As a Brand Ambassador, you will play a vital role in shaping the member journey while contributing to the growth and success of our brand.
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About the Company
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