About the Role:
Join MedPOINT Management as a Member Outreach Representative in Sherman Oaks, CA, where you'll play a vital role in connecting with our valued members. This position offers an exciting opportunity to enhance member engagement and contribute to our mission of providing exceptional healthcare management services.
Responsibilities:
- Engage with members through various communication channels to promote services and gather feedback.
- Assist members with inquiries and provide information regarding healthcare plans and benefits.
- Develop and maintain strong relationships with members to enhance satisfaction and retention.
- Collaborate with internal teams to ensure member needs are met effectively.
- Track outreach efforts and report on member engagement metrics.
- Participate in community events to promote MedPOINT services and foster relationships.
- Identify opportunities for improving member experience and service delivery.
Requirements:
- High school diploma or equivalent; degree in healthcare or communications preferred.
- 1-2 years of experience in customer service or outreach roles.
- Excellent communication and interpersonal skills.
- Strong organizational skills with attention to detail.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office and CRM software.
- Passion for helping others and a commitment to enhancing member experiences.
About Us:
MedPOINT Management has been a leader in healthcare management for over a decade, dedicated to improving the health and well-being of our community. Our customers love us for our personalized approach, and our employees appreciate our supportive work environment and commitment to professional growth.
This is a remote position.