Member Relationship Consultant

• There are two active postings for this branch (MRC and MSR I/II). We are hiring two team members, and applicants from either posting will be considered for both openings.

Primary Purpose of Job: Creates notable value and experiences for our members in order to meet service and production goals. Efficiently performs teller transactions, opens new accounts, and assists in all lending functions. Responsible for interviewing applicants for consumer loans and processing various loan applications. Effectively cross-sells products and services on a consistent basis in a professional and courteous manner.

Essential Job Functions and Responsibilities:

• Acknowledges others in a prompt and friendly manner, identifying products and services, and responding to inquires in a timely manner.
• Develops valued relationships by establishing rapport to ensure continued financial partnerships.
• Delivers and packages support for deposit and consumer loan accounts, business accounts, safe deposit boxes, collections and wires.
• Participates in and supports CU sales and service culture through follow-up calls, referrals, and other methods, according to sales expectations.
• Inspects individual sales goals in order to support the achievement of overall CU goals.
• Listens carefully to assess member needs and identifies opportunities to offer assistance and appropriate solutions.
• Creates a positive experience by providing individualized service through the expression of appreciation and calling individuals by name.
• Utilizes appropriate resources to resolve problems effectively and accurately; actively looking for alternatives and solutions.
• Demonstrates and maintains an up-to-date knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures.
• Actively participates in team meetings, activities, and/or projects.
• Demonstrates quality of work that meets expected standards in regards to neatness, errors, accuracy and completeness
• Takes action without being told, seeks out new assignments, task and additional duties.
• Takes responsibility, initiative and ownership.

Education and Experience:

• High School diploma or equivalent.
• Experienced in regulatory /compliance issues, policy and procedures associated with lending, teller, and new accounts.
• Experience with computers, including MS outlook, word and excel, and general office equipment.

Essential Skills and Experience:

• Possesses an advanced understanding of PCU products and services.
• Able to file maintain deposit products and services.
• Registered with the Nationwide Mortgage Licensing System and Registry.
• Ability to be flexible and work outside the Credit Union's normal hours in order to participate in promotional events such as community events, attend meetings, assist in branch balancing, etc.
• Successfully performs MSR duties, or possesses prior equivalent financial institution experience.
• Provides a variety of transaction services to members including loan interviewing, loan disbursal, opening accounts, and servicing existing accounts.
• Actively engages in the cross-sell of deposit and lending products and services; consistently meeting assigned goals.
• Able to conduct a loan interview and use of the internal loan system.
• Understanding of credit reports, debt ratios, and preparation of loan documents.
• Effectively gathers background information and credit history to submit loan to underwriting.
• May operate with credit authority as assigned by management.
• Capability to promote business development/retention and marketing to the communities served by the Credit Union, as required.
• Ability to count, disburses, accept, record, and balance cash and negotiable items.
• Ability to read, write, speak, and understand English well.
• Good math and business aptitude.
• Strong aptitude for sales with effective results.
• Perform other related duties as assigned.

Benefits:

Peninsula Credit Union strives to provide excellent benefit options to meet our employees' long and short-term goals. We offer benefit packages to our employees that work 35 or more hours per week including:

• Generous PTO (Paid Time Off)
• 11 Paid Holidays
• Paid Bereavement Leave
• Paid Jury Duty Leave
• 401k match up to 50% of 8%
• Mortgage Discounts
• Company Paid Long Term Disability & Life Insurance
• Full Medical, Vision & Dental benefits for the Employee
• Employee Assistance Program (EAP)
• Incentive Opportunities
• Brand Wear Allowance
• Educational Reimbursement Program
• Flexible Spending Accounts (FSA)

Supervision:

Not applicable

Physical Demand and Work Environment:

While performing the duties of this job, the employee must be able to sit for long periods of time. Occasional standing. Must be able to use hands to finger, handle or feel objects or controls; use a standard computer keyboard and ten-key with repetitive wrist and hand motion; reach with hands and arms; balance, stoop, or kneel; talk and hear. Ability to open large file drawers and be able to lift and carry up to 20 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus. Noise level is usually minimal. Office working environment. Potential exposure to armed robbery.

Mental and/or Emotional Requirements:

Must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising highest level of discretion on confidential matters.

Travel:

Limited travel may be required for this position between PCU locations for business related meetings and training. Use of company vehicle is encouraged when available.

EEOC Statement

Peninsula Credit Union (PCU) is an equal opportunity employer and complies with federal, state and local laws governing non-discrimination in employment. All PCU employees shall receive consideration without discrimination and harassment as outlined in the Equal Employment Opportunity section of the Employee Handbook.