JOB REQUIREMENTS: We have an exciting opportunity for a passionate and
member-centric team member to join us as we expand into the Milwaukee
market. This is more than just a roleit's a chance to be a part of our
Fox future and bring our mission of building stronger financial futures
to new communities. We currently have a career opportunity for a
full-time Member Relationship Officer I at our Elm Grove- Bluemound
branch! The Member Relationship Officer I creates a positive impression
and establishes strong member relationships creating a lasting member
experience. They assist members with consumer lending needs, new
accounts, digital services, account maintenance, processing member
transactions and problem resolution. While working with members, they
uncover needs, educate members on products and services, and recommend
solutions. The primary responsibilities of the Member Relationship
Officer I role include but are not limited to: Promoting and upholding
the Fox Mission, Purpose, Vision, and Values Building and maintaining
lasting relationships through conversations, anticipating members'
future needs and exceeding expectations Interviewing loan applicants and
providing underwriting additional information to make loan decisions
Assisting members with their needs by opening and maintaining deposit
products and services Processing basic and advanced member transactions
and account maintenance confidentially, accurately, and efficiently, and
assisting members with problem resolution Educating members on ancillary
loan products, insurance options, and securing appropriate solutions.
Achieving assigned goals Providing members with sound guidance for their
financial needs and referring as needed to partnering teams (i.e.
Financial Well-being, Mortgage Lending, Investment Services, Treasury
Management) Positively representing Fox in the community Candidates for
the Member Relationship Officer I position should possess: Minimum of
one year of sales and service experience Previous financial industry
experience is preferred Financial Counselor Certification is a plus
Strong communication skills including verbal, written and active
listening Sales skills in gaining commitment to products and services
Excellent interpersonal skills to maintain a professional, courteous,
and friendly atmosphere for members and team members Flexible
availability, including rotating Saturdays Proven attention to detail
Excellent written and verbal communication skills Advanced knowledge of
Microsoft Office or similar software Bilingual skills are a plus The
person hired for this position must be able to obtain and maintain
registration with the Nationwide Mortgage Licensing System and Registry
(NMLS) as required by the Secure and Fair Enforcement for Mortgage
Licensing Act (S.A.F.E. Act). If you do not currently have an NMLS
registration, Fox will provide support and guidance to help you obtain
it as part of your onboarding process. Branch hours: Mon.-Fri.
8am-5:30pm & Sat. 9am-12pm Fox Communities Credit Union is a $3 billion
in assets community-based credit union serving more than 130,000 members
at over 20 locations. We take pride in being a progressive,
member-owned, full service financial institution dedicated to serving
the community. Fox Communities Credit Union believes our team members
are our most important asset. We offer a great team environment,
competitive salary and an excellent benefit package which includes,
medical, dental, vision, life, short term and long-term disability
insurance, 401k (Roth and Traditional), which includes company
contributions including match, paid time off and caregiver leave! As
part of our commitment to the communities we serve we also offer all
team members Paid Volunteer Time Off! If you are enthusiastic about a
rewarding career with a successful & growing credit union, apply now!
Equal Opportunity Employer of Protected Veterans, and Individuals with
Di abilities. * OTHER EXPERIENCE AND QUALIFICATIONS: Candidates
for the Member Relationship Officer I position should possess: Minimum
of one year of sales and service experience Previous financial industry
experience is preferred Financial Counselor Certification is a plus
Strong communication skills including verbal, written and active
listening Sales skills in gaining commitment to products and services
Excellent interpersonal skills to maintain a professional, courteous,
and friendly atmosphere for members and team members Flexible
availability, including rotating Saturdays Proven attention to detail
Excellent written and verbal communication skills Advanced knowledge of
Microsoft Office or similar software Bilingual skills are a plus The
person hired for this position must be able to obtain and maintain
registration with the Nationwide Mortgage Licensing System and Registry
(NMLS) as required by the Secure and Fair Enforcement for Mortgage
Licensing Act (S.A.F.E. Act). If you do not currently have an NMLS
registration, Fox will provide support and guidance to help you obtain
it as part of your onboarding process. Branch hours: Mon.-Fri.
8am-5:30pm & Sat. 9am-12pm * APPLICATION INSTRUCTIONS: Apply
Online: www.foxcu.org
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FOX COMMUNITIES CREDIT UNION