Communication Skills, Customer Experience, Customer Support/Service, Detail Oriented, Disciplinary Action, Emergency Management, Follow Through, High School Diploma, Interpersonal Skills, Presentation/Verbal Skills, Retirement Plan, Team Player, Telephone Skills, Time Management, Writing Skills
Member Service Professional
Front Desk Staff - Sun Prairie YMCA
PART TIME! Weekdays 11 am to 5pm
FREE YMCA FAMILY MEMBERSHIP!
Are you passionate about making a lasting impact on your community? We are currently looking for high energy individuals with a passion for helping others to join our team!
Our Front Desk Staff are responsible for creating a positive member experience by providing a superior level of customer service to current and prospective members and guests. This position establishes a positive work environment, works with a dedicated membership team, and greets and interacts with guests in a friendly and professional manner.
WHY the Y? Excellent Benefits!
- AMAZING retirement plan with unprecedented company contribution
- Growth opportunities!
- FREE YMCA Membership!
Responsibilities:
- Greet members, prospective members, and guests, providing exceptional customer service.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- New member sign-up.
- Respond to member questions and concerns in a timely and professional manner
- Performs Manager On Duty responsibilities when scheduled or as needed. Manages emergencies, unusual circumstances and member discipline. Completes building rounds and assists with maintenance as needed inside and outside the facility. Completes proper report forms and communicates all incidents requiring disciplinary action to the Front Desk Manager.
Qualifications:
- Motivated to maintain excellent customer service reputation
- Strong oral and written communication and interpersonal skills
- Strong attention to detail, organization and follow-up abilities
- Ability to work effectively and efficiently in a fast-paced setting
- High school or equivalent (Preferred)
- Customer Service: 2 years (Preferred)
The YMCA of Dane County is an equal opportunity employer and we are committed to a diverse and inclusive workforce. We offer equal employment opportunities to all persons without regard to race, color, religion, creed, sex, national origin or ancestry, age, handicap, disability, veteran status or any other classification protected by applicable state law.