Member Service Representative 1 - MetroWest

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you.

As a Member Service Representative for our MetroWest branch, you’ll be the first step in helping our members live financially free. The MSR role starts at $18.00/hour, with the opportunity to self-promote and receive a pay increase in your first year!

Your Role in Our Mission:

• Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.

• Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.

• Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.

• Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.

• Maintain balancing standards and operational compliance for all transactions.

• Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.

• Maintain the appearance and organization of your teller station and the branch environment.

• Participate in individual and team coaching sessions to build product knowledge and improve member service skills.

• Live and model The FAIRWINDS Way values in everything you do.

What Makes You a Great Fit:

• A strong desire to serve others and help them improve their financial lives.

• Excellent communication skills and a professional, positive attitude.

• Comfortable handling cash and working with technology in a fast-paced environment.

• Detail-oriented with strong problem-solving skills and a willingness to learn.

• Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude!

A Culture of Care and Reward:
You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Eligible to receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own!

About FAIRWINDS Credit Union
At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2025 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!