Member Service Representative

PRIMARY OBJECTIVE OF POSITION

Make consumer loans, following current policies concerning loans as set by the Board of Directors, and meet performance targets for loan production and cross-sales of products. Determine the member's needs, tailoring credit products to meet their unique financial needs and goals. Cross sell all products and services while adhering to credit union policy and procedures.

ESSENTIAL JOB FUNTIONS

• Providing a consultative sales approach to meet our member's financial needs by proactively identifying opportunities to cross-sell and up-sell beneficial products and services.
• Fostering a teamwork attitude to ensure all credit union goals and objectives are achieved.
• Consistently meet or exceed sales goals as set by management by effectively and efficiently cross-selling credit union products and services to both current and potential members.
• Responsible for referring sales opportunities to other lines of business.
• Complete loan review to include recommendation of decision and forward to underwriters for decision.
• Communicate loan decisions with members.
• Maintains excellence in delivering member service and exceeding the credit union and department service standards.
• Perform daily responsibilities along with knowledge of opening and closing accounts, debit cards, servicing members, processing loans, processing stop payments, wire transfers, placing check orders, processing special instructions on accounts, and performing general file maintenance.
• If applicable, provide access and servicing to safe deposit box for members. (Spohn location only).
• Maintain accurate data entry in regard to member records, maintenance, and transactions; have the ability to find and correct errors.
• Ensure the protection of the credit union's interest in matters of adequate documentation; includes but limited to loan, title work, and account packets.
• Adherence to security, internal control procedures, policies and applicable laws and regulations.
• Adhere to mandatory compliance, product, and credit union training.
• Demonstrates an understanding of and follow the requirements of all regulation compliance including but not limited to those Bank Secrecy Act (BSA), AntiMoney Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions.
• Responsible for completing BSA/AML compliance training annually.
• All other duties as assigned.

RELATIONSHIPS AND CONTACTS

Supervise Approximately: None

Reports To: Branch Manager

Contacts: Frequent contact with members and other departments face to face, by phone and via electronic communication.