SIU Credit Union is a strong, growing financial institution deeply rooted in Southern Illinois. Unlike traditional banks, we are a member-owned cooperative. Our mission is simple: we work for people, not for profit. We are looking for a dedicated Member Service Representative (MSR) who is passionate about providing a high level of service to our internal and external members and helping our community thrive.
As an MSR, you are the face of our credit union. You will act as a trusted advisor, helping members navigate their financial journeys through the following responsibilities:
Relationship Building: Foster meaningful connections with our community of members and fellow employees.
Account Management: Expertly open and maintain diverse account types, including Personal, Trusts, Business, HSA, and IRA accounts.
Lending Support: Guide members through the consumer loan process, from the initial application through to funding.
Problem Solving: Collaborate with internal team members to quickly and efficiently resolve member concerns.
Goal Achievement: Strive to meet and exceed monthly sales and service goals established by management to ensure the credit union's continued growth.
We want someone who is detail-oriented, analytical, and genuinely enjoys helping others succeed.
Education: High school diploma or equivalent.
Experience: Two years of related financial or customer service experience is preferred.
Skills: Exceptional communication and analytical skills with a sharp eye for detail.
Requirements: Must be bondable.
We believe in taking care of the people who take care of our members. Our comprehensive benefits package includes:
Health & Wellness: Health insurance options plus Dental, Vision, Life, ADD, and Long-Term Disability (LTD).
Work-Life Balance: Generous Paid Time Off (Vacation, Sick, and Personal time) plus Paid Holidays.
Financial Future: Profit-sharing opportunities and 401(k) options.
SIU Credit Union is an Equal Opportunity Employer (EOE).
How to Apply: Are you ready to make a difference in Southern Illinois? If you have a passion for service and the skills to match, we would like to hear from you!