Member Service Representative

Member Service Representative

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Overview:

The Member Service Representative serves as the primary point of contact for members of the credit union, handling a variety of inquiries and transactions via inbound calls. The Member Service Representative maintains high levels of member satisfaction and provides essential support and solutions to members' general financial questions and concerns.

Essential Responsibilities:

• Assist with inbound member telephone inquiries, striving for first contact resolution in a timely and efficient manner
• Resolve questions and assist members with inquiries including, but not limited to:
  • General account questions
  • Online banking support
  • Credit and debit card inquiries
  • Transactions including loan payments and internal transfers
  • Educate and assist members with other credit union products and services
  • Recommend products and services to enhance members' financial lives
• Collaborate with internal team members through virtual channels to resolve inquiries and issues as necessary
• Convey member feedback through appropriate channels to be evaluated and addressed

• High school diploma or GED required
• Minimum six months of experience in customer service required
• Prior call center experience preferred
• Prior experience in a financial institution or related field preferred

• Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systems
• Effective at working in a fast-paced environment with the ability to multi-task
• Interpersonal and customer service skills to provide an exceptional member experience
• Proficient verbal and written communication skills to interact with both members and internal team members in a professional manner

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off - paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms