Member Service Representative I (MSR I)Location: West Salem, WIHours: 40 hours per weekAbout 1st Community Credit Union1st Community Credit Union is a mid-sized, full-service financial institution committed to delivering exceptional service to our members. We proudly serve residents and workers across multiple counties in Wisconsin, including Monroe, La Crosse, Trempealeau, Jackson, Buffalo, Eau Claire, Clark, Wood, Adams, Juneau, Sauk, Richland, Crawford, and Vernon counties. With branch locations in Sparta, West Salem, and Tomah, we focus on providing the tools and support our members need to achieve financial success.We value a supportive, team-oriented workplace, promote a healthy work/life balance, and maintain a strong sense of community both inside and outside the credit union.Position SummaryWe are currently seeking a friendly, professional, and detail-oriented Member Service Representative I (MSR I) to join our team at our West Salem Office. As the first point of contact for our members, this role is essential in delivering outstanding service and assisting with a variety of financial transactions. Key ResponsibilitiesAssist members with daily transactions, including deposits, withdrawals, and loan paymentsProcess debit card, credit card, and change order requestsDevelop positive business relationships with new and existing membersIdentify member needs and recommend appropriate products and servicesAdhere to all credit union policies, procedures, and guidelinesMaintain strict confidentiality of member information and comply with privacy standardsCollaborate with team members and maintain open communication across departmentsTraining & Work EnvironmentExtensive on-the-job training providedTeam-focused environment that encourages collaboration and learningRegular interaction with employees across the credit unionQualifications & SkillsFriendly, professional, and member-focused attitudeStrong communication skills with both members and coworkersHigh attention to detail and accuracy in financial transactionsAbility to maintain confidentiality and handle sensitive information responsiblyWhy You'll Love Working HereWe want our employees to feel appreciated, supported, and rewarded for the work they do. As part of the 1st Community Credit Union team, you'll enjoy:Health, dental, and vision insurance401(k) plan with up to a 5% employer matchLife insurance and long-term disability coverageVoluntary coverage options, including accident, critical illness, and cancer coverageGenerous vacation, personal, and sick timePaid holidaysEducational reimbursement to support your continued growth and developmentCasual dress codeRecognition & rewards programA team-oriented, supportive culture where your ideas and contributions matterOpportunities for professional development and career growthThe opportunity to make a meaningful difference for members and the communities we serveOur CultureAt 1st Community Credit Union, our culture matters. We are guided by our core values of community, communication, courage, and collaboration. We are committed to continuous development and creating an environment that sets us apart-so we can deliver the best possible experience to our members.If this opportunity sounds like a great fit for you, we encourage you to apply. We look forward to learning more about you and welcoming you to our team!1st CCU is an Equal Employment Opportunity (EEO) employer. It is the policy of 1st CCU to provide equal employment opportunities to all qualified applicants regardless of their race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by state or federal law.