BASIC RESPONSIBILITIES:
Under direct supervision, responsible for providing members with service on a variety of transactions. Welcome members to the credit union and provide general information concerning credit union products and services.
OUR CORE VALUES:
The Member Service Representative II will be expected to act in a manner which is in accordance with Guardian Credit Unions values:
- Relationships - We treat each other, our members, and our community with respect.
- Accountability - We hold ourselves to a higher standard.
- Teamwork - We work together to reach our goals.
- Honesty - We believe in conducting ourselves with honesty, integrity, trust, and fairness.
ESSENTIAL FUNCTIONS:
- Represent the Credit Union to the members in a friendly, positive, and professional manner. Provides prompt, efficient, confidential, and accurate service in the processing of transactions over the counter, by phone, and by mail.
- Handle all monetary transactions for members (e.g., deposits, withdrawals, loan payments, check cashing) and other normal inquiries by members.
- Meet all assigned goals by successfully cross-selling all products and services offered by the Credit Union.
- Assist MSRI in complex transactions, member questions/issues, and other misc. requests, including providing transactional overrides.
- Open sub accounts for current members, including debit card issuance, and close accounts under Credit Union guidelines, ensuring all documents and information is recorded and accurate.
- Check approval authority at managers discretion.
- Accurately reconcile checks and cash drawer daily.
SECONDARY FUNCTIONS:
- Perform miscellaneous duties (e.g., debit disputes, automatic transfers, foreign currency, safe deposit boxes, bond redemption, and wire transfers).
- Perform daily cash advance balancing.
- Assist in the ongoing training and education of MSRIs and new employee staff to provide the expertise necessary to perform duties effectively.
SKILLS AND ABILITIES REQUIRED:
Education/Experience:
Any combination equivalent to education and experience that provides the required knowledge and skills is qualifying. Typical qualifications would be equivalent to:
- Successful completion of high school diploma or GED.
- A minimum of 6 months experience in a credit union or other financial institution is required.
SKILLS:
- Ability to operate routine office equipment; typing at 35 words per minute minimum.
- Must have demonstrated ability to interpret and explain Credit Union policy and transactions posted to members accounts and to adhere to policy.
- Thorough knowledge of Credit Union products and services offered to membership and demonstrated ability to cross-sell/refer such products and services effectively.
- Interpersonal skills to represent Credit Union positively in dealing with members and teller transactions.
- Ability to exercise judgment, initiative, and tact in dealing with management, supervisors, and staff.
- Must present a professional, business-like appearance and manner.
- Must maintain confidentiality.
- Must be bondable.
WORK ENVIRONMENT:
While performing the duties of this job, the employee regularly works in an office/branch setting.
PHYSICAL DEMANDS:
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
- Must be able to remain in a stationary position and occasionally move about the inside of the office and vault.
- Frequently move boxes weighing up to 50 pounds across the office for various needs.
- Requires the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- Requires one to position self to maintain files in file cabinets.
- Must be able to remain in a stationary position while assisting members (majority of workday).
TRAVEL:
Travel to different worksites is required at times.
Must have reliable transportation.
HOURS:
Hours vary depending upon branch coverage; Monday through Friday, 8:15 am until 6:15 pm; Saturdays 8:15 am until 1:15 pm.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities