Member Service Representative II - Main Branch

Join ACU! Founded in 1954 as the Fort Lewis Federal Credit Union, ACU has a proud history of serving civilian federal employees, military personnel, and their families. Today, we welcome civilians and armed forces members across the Northwest. Our mission remains to provide a valuable alternative to commercial banks, guided by our core values of dedication, service, and integrity. If you're passionate about making a difference and eager to grow with us, come work at ACU and help shape the future of our community!!

What You'll Do:

• Help credit union members with transactions in a friendly way - in person or by phone
• Handle various transactions and providing expert guidance to our members
• Become the go-to expert on teller transaction codes and check cashing
• Manage accounts with the utmost attention to detail
• Take charge of issuing, reissuing, or hot carding ATM cards/Visa Debit cards
• Assist members with any issues related to unauthorized use of ATM/Visa debit cards
• Balance daily transactions and cash totals with accuracy, efficiency, and timeliness
• Showcase effective oral and written communication with all credit union employees
• Attend monthly staff meetings and actively participating in assigned training sessions

Branch Hours Monday - Friday: 9:00 am - 5:30 pm

The Pay Range:

$20.05 - $30.80.

Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. An applicant with the minimum six months of financial institution experience (to include new accounts) can expect to start at $20.05 per hour. The target hiring range for this role is $20.05-$25.66.

What You Need:

• High school diploma or equivalent
• Six months or more of financial institution experience (new account experience preferred)
• Must be bondable

What You'll Bring:

• One to two years of financial institution experience - bonus points if you've handled loans and new accounts!
• Quick and accurate computer skills - numbers don't scare you
• Friendly and great with people - you'll make members feel welcome
• Problem-solving skills - you're like a detective with answers!
• Good at writing and talking - communication is your superpower
• Motivated and organized - you'll rock under pressure

What We Offer:

• Generous PTO (Paid Time Off)
• 11 Paid holidays
• Paid Bereavement Leave
• Paid Jury Duty leave
• Training and advancement opportunities
• 401k with match up to 6%
• Mortgage discounts
• Paid volunteering at ACU sponsored events
• Bonus opportunities
• Company paid long term disability and life insurance
• Full Medical, Vision and Dental benefits
• Annual employee event for all staff and their families
• Employee Assistant Program (EAP)
• Free wire transfers
• And more!

Grow With Us:

We'll help you grow with awesome training programs:

• Teller Essentials - get those basics down!
• Product Fitness - unleash your selling powers!
• MSR Advance Program - master member service!
• Lending Boot Camp - conquer loan applications!
• BAI training courses - become a banking champ!

Join Our Crew:

Ready to begin your next banking adventure? Apply now!

ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law.

Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.