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Member Service Representative

LM FEDERAL CREDIT UNION

Middle River, MD

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JOB DETAILS
SKILLS
Background Investigation, Banking Services, Communication Skills, Computer Skills, Computer Systems, Credit Union, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Financial Services, Health Insurance, High School Diploma, Interpersonal Skills, Maintain Compliance, Problem Solving Skills, Record Keeping, Regulations, Service Delivery, Vision Plan
LOCATION
Middle River, MD
POSTED
7 days ago
Benefits:
  • 401(k)
  • Health insurance
  • Paid time off
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Vision insurance

About the Role:
Join LM Federal Credit Union as a Member Service Representative and be the first point of contact for our valued members! In this dynamic role, you will provide exceptional service and support, helping our members achieve their financial goals while fostering a welcoming atmosphere. Work schedule is Monday through Fridays until 5:00 or 6:00 pm. No weekends. See below for benefits, which include paid federal holidays



Responsibilities:
  • Assist members with account inquiries, cash & check transactions, telephone inquiries and product offerings.
  • Resolve member issues and concerns with a focus on customer satisfaction.
  • Promote and educate members on digital banking services and tools.
  • Maintain accurate records and documentation of member interactions.
  • Collaborate with team members to enhance service delivery and efficiency.
  • Participate in training sessions to stay updated on products and regulations.
  • Uphold the credit union’s values and ensure compliance with policies and procedures.
Requirements:
  • High school diploma or equivalent.
  • Significant cash handling experience required
  • Previous experience in customer service or financial services required.
  • Strong communication and interpersonal skills.
  • Proficient in using computer systems and banking software.
  • Ability to work in a fast-paced environment with attention to detail.
  • Positive attitude and a passion for helping others.
  • Willingness to learn and adapt to new challenges.
  • Must be able to pass a background and credit check and comply with credit union policies.
About Us:
LM Federal Credit Union has been serving the Middle River community since 1949, providing personalized financial solutions and exceptional service employees of many companies, including Lockheed Martin, ST Engineering, Leidos and more. Our members appreciate our commitment to their financial well-being, and our employees enjoy a supportive work environment where they can grow and thrive.

About the Company

L

LM FEDERAL CREDIT UNION

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