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Member Service Representative

YMCA

Plano, TX

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JOB DETAILS
SKILLS
Coffee Making, Communication Skills, Customer Support/Service, High School Diploma, Housekeeping/Cleaning, Microsoft Product Family, Multilingual, Multitasking, Professional Services, Sales, Sports, Team Building, Team Player
LOCATION
Plano, TX
POSTED
2 days ago
Description

We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the Y, strengthening community is our cause. If you think you have what it takes, apply today!

Member Service Representatives are responsible to:
  • Promote and sell memberships and services
  • Learn to give quality tours according to the goals and interests of our members
  • Scan member cards and greet by name
  • Build relationships and retain members
  • Answer member questions in a prompt, professional, and friendly manner
  • Attend paid trainings and meetings and learn new skills
  • Work with a team to make a lasting difference in your community
  • Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
  • Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch
Requirements:
  • Provide positive outlook and experiences
  • Friendly and team oriented
  • Adaptable to changing situations
  • Ability to manage multiple priorities
  • Must be able to stand for long periods of time
  • Professional customer service and communication skills
  • Responsible for quality and accuracy
  • Ability to learn new programs quickly
  • Proficient with Microsoft Suite and web navigation
  • Creative and innovative
  • High school diploma or GED
  • Bilingual helpful, but not required
Requirements

As a Member Services Representative, you'll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities.

Your responsibilities will include:
  • Give quality tours to potential new members
  • Promoting and selling memberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.)
  • Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
  • Giving quality tours tailored to the interests of prospective members
  • Greeting members by name and scanning members in
  • Building relationships and helping retain members
  • Providing prompt, friendly, and professional service
  • Multitasking in a fast-paced environment while managing front desk responsibilities
  • Participating in paid trainings and team meetings
  • Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)
  • Supporting your team to create a positive and engaging environment

Schedule:

Membership Service Representative - Hours & Availability

The following are the primary shifts we are currently hiring for:

Weekday Opening Shift: 4:45 AM - 9:00 AM

Weekday Closing Shift: 5:00 PM - 8:00 PM

Weekend Shifts: 12:00 PM - 5:00 PM on Saturdays and Sundays

This position supports member engagement, check-ins, and front desk operations during our busiest times.

About the Company

Y

YMCA

With an operating budget of $50 million, the YMCA of Metropolitan Washington operates 17 facilities in the District of Columbia, Maryland, and northern Virginia, employs over 1,500 employees and impacts the lives of more than 200,000 youth and adults each year. A leader in innovation, the YMCA of Metropolitan Washington has made an impact in advancing health and education initiatives and strengthening the communities we serve. Picture your next career move to the YMCA of Metropolitan Washington, joining one of the largest charity organizations in the country, where the expectations are high and where you can make a real difference in driving results. If your next career move includes leaving a legacy, then consider your future with the YMCA of Metropolitan Washington!

COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Nonprofit Charitable Organizations
FOUNDED
1844
WEBSITE
https://ymcadc.org

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