Member Service Representative/Teller Part-Time Bilingual

Job Description

Help us build the financial strength of our members!

Cornerstone Credit Union in Sterling was voted one of the top three financial institutions in Sauk Valley.  We are looking for an enthusiastic individual to join our professional and awesome team!  We offer a competitive compensation and benefit package including a generous PTO plan, and 401K with match. If you are reliable, want to work for a great, growing company who is focused on customer service, all while working with a great team, this might be the opportunity for you!  If you meet the requirements listed below apply with us.  This position would be great for the person who wants some income but still wants their nights and weekends free.  Saturdays would be required after competency level has been achieved.  Hours on Saturday are only 8:45am-12:15pm.  Our weekday hours are 8:45am-5:15pm.  This position would only work 20 hours per week during our open times.

Position Purpose:

Serves as a representative of Cornerstone Credit Union to assist our members with their financial needs. Responsible for providing services to members in a courteous and professional manner while providing prompt, efficient and accurate member service. Cross-sell offers that may help the financial status, loan, or other finances for the benefit of our members.  Maintain a thorough knowledge of Credit Union philosophies and policies.

Essential Functions:

1. Independently maintain and balance assigned cash drawer.
2. Perform routine member transactions accurately including, but not limited to deposits, withdrawals, transfers, loan payments, check disbursements, general ledger postings, dead end checks, money orders and general functions.
3. Have a working knowledge of Fiserv and general equipment needed to perform daily work.
4. Maintain over/short practice, cash drawer limits.
5. Follow BSA guidelines for CTR and SAR.
6. Follow check negotiation practices.
7.  Ability to handle problem resolutions using independent judgment to ensure member satisfaction, and to know when to transfer the member to an appropriate CCU employee for resolution.
8. Demonstrate proficiency in cross selling services offered by CCU.
9. Understand and follow applicable CCU policies and standard operating procedures.
10. Remain aware of, understand and comply with regulatory and compliance issues for deposit accounts.
11. Greet and sign in members/visitors.
12. Responsible for the upkeep and professional look of the lobby.
13. Control the flow of member traffic to available Financial Service Representatives.
14. Encode and re-pin Debit card.
15. Sort & distribute mail.
16. Respond to inquiries made by members in person in a timely, friendly and professional manner.
17. Changing and handling the coin bags in the coin machine and perform simple maintenance.
18. Process mail and night drops.
19. Knowledgeable about the credit union with the ability to answer basic questions. 
20. Understand credit union policy and standard procedures which relate to the MSR department.

Note: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

Skills & Requirements

Skills Required

Must have a friendly and positive attitude with eagerness to assist all members. 

 Requires effective member relations and cross selling skills to help our members.

Must have the ability to manage multiple priorities with professionalism, work under pressure with strong attention to detail.

Must demonstrate follow through on all assigned projects.

Requires well-developed interpersonal skills for communicating information. 

Minimum Qualifications

• A minimum 6 months experience in a customer service or similar role, with cash handling responsibilities required. 
•  HS Diploma or equivalent required.
• Bilingual Spanish fluency required
• Must be service-minded.
• Basic PC skills required.  Proficiency in Microsoft Word, Excel, and Outlook required.
• Strong written and verbal communications skills important.
• Maintain excellent attendance record, including punctuality and preparation.
• Ability to pass pre-employment drug test, background check and motor vehicle record check.
• Pay rate $16.50-$18, commensurate with experience.

This position is eligible for our 401K with up to a 4% match, and very generous holiday and paid time off benefits.