ABOUT US
Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application.
If you are an experienced account management professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Member Services Account Manager.
RESPONSIBILITIES
The Member Services Account Manager plays a critical role in overall member satisfaction and retention. Member Services Account Managers have the expertise to guide members from implementation through renewal and expansion. They are responsible for building relationships to understand member priorities and positioning our products, programs, and services to deliver solutions that meet those needs. Member Services Account Managers will monitor account health, craft member management plans leveraging best practices to drive new program and product adoptions, as well as provide technical support as needed. Member Services Account Managers have direct experience in enrollment management at community colleges, regional public systems, or other institutions that admit the majority of their applicants.