Member Services Associate

As a Member Services Associate, you will be an essential part of the Member Services Team and the welcoming face of the YMCA at our Fercho and Schlossman branches. You will help create an excellent experience for members, guests, participants, and staff by providing friendly, knowledgeable, and responsive customer service at the front desk and over the phone.

This position plays an important role in the overall operation of the YMCA. You will assist with memberships and program registrations, answer questions, promote YMCA programs and services, provide tours to prospective members, and help address member needs and concerns. You will have the opportunity to build meaningful connections with the people who walk through our doors and become an active part of the YMCA community.

Member Services Associate:

• Provide excellent customer service to members, guests, and participants in person and over the phone.
• Create a high-level member experience through friendly engagement, active listening, and building genuine connections.
• Welcome members and guests and serve as a positive representation of the YMCA.
• Operate membership software and necessary office equipment to support daily operations.
• Scan membership cards and assist members with check-in and other front-desk needs.
• Assist with new memberships, membership changes, program registrations, and the sale of YMCA programs, services, and products.
• Provide tours and information to prospective members and help them understand the benefits and opportunities available at the YMCA.
• Answer questions about YMCA programs, activities, schedules, facilities, and services.
• Understand and consistently enforce all applicable YMCA policies and procedures.
• Assist in handling and resolving member, guest, and participant concerns, referring unusual situations or unresolved issues to the appropriate team member or manager.
• Promote YMCA programs, services, events, and membership opportunities.
• Maintain a clean, organized, and welcoming Member Services area.
• Maintain and restock towels at Member Services.
• Work collaboratively with other YMCA staff and departments to support an excellent overall experience.
• At least 18 years old
• Prefer at least six months of customer service experience

Shifts Needed: Early afternoon, evenings, and weekends available!

Benefits

• Free YMCA Membership: All employees receive a complimentary YMCA membership
• Sick Leave & Paid Time Off: Part-time employees begin accruing sick leave immediately upon hire and become eligible to accrue Paid Time Off (PTO) after one year of employment
• 12% YMCA Retirement Plan Contribution: Eligible employees can receive an employer contribution equal to 12% of their eligible monthly income toward the YMCA Retirement Plan

Who are we? The Y is the nation's leading nonprofit organization and is committed to strengthening communities through Youth Development, Healthy Living, and Social Responsibility. Do work that matters! The Y offers more than just a job - we offer you a career with a future and the chance to make a lasting difference in your community.

We invite you to join us in this amazing work to develop your skills, realize your leadership potential, and discover a career that is more than just a job.

The YMCA of the Northern Sky is a drug-free workplace and an Equal Opportunity Employer.

Thank you for your interest in employment at the YMCA of the Northern Sky!