Member Services Associate (The Club at Prairie Stone)

The Club at Prairie Stone is seeking a qualified individual to work as a part-time, Member Services Associate. This position will promote The Club at Prairie Stone by providing guests quality service and information on The Club and all of Hoffman Estates Park District offerings. Member Service Associate will provide support with service desk operations, membership sales and tours, fitness floor and general facility organization and cleanliness.

Essential Job Duties

General Administration

• Follow building opening, closing and shift procedures.
• Assist telephone and drop-in customers with registration, pass management, point of sale, rentals and other Hoffman Estates Park District activities.
• Assist in facility tours and membership sales.
• Monitor and maintain The Club at Prairie Stone for cleanliness and safety.
• Enforce The Club at Prairie Stone rules as stated in The Club Member handbook.
• Follow Business Department procedures regarding cash drawers and cash receipts journal.
• Meet uniform and appearance standards.
• Assist customers with facility questions and concerns.
• Perform other duties as assigned.

Customer Service

• Treat every customer with courtesy, respect and friendliness.
• Insure the safety of all external/internal customers and the protection of the Park District property.
• Provide customers with accurate information about The Club and Park District.
• Enter registration, pass management and pint of sale efficiently and accurately.
• Monitor the facility to maintain customer satisfaction.

Days/Hours of Work:

• This is a part-time, non-exempt position.

• Approximately 5-18 hours per week, must be available at least one weekend day.

• Hiring for these shifts:

• Monday through Friday 1pm-5pm

• Monday through Thursday 5pm-10:15pm

• Friday and Saturday 5pm-9:15pm

• Sunday 3pm-8:15pm

• All shifts are split within the following hours:

• Monday-Thursday 4:30am-10:15pm

• Friday 4:30am- 9:15pm

• Saturday 5:30am-9:15pm

• Sunday 6:30am-8:15pm

Location

The Club at Prairie Stone

5050 Sedge Blvd, Hoffman Estates, IL 60192

The Hoffman Estates Park District is a proactive equal-opportunity employer.

Position Requirements

Prefer High School or further Education. Previous office or customer service experience helpful but not necessary. General computer skills. Ability to assist guests diplomatically, handle conflicts appropriately and answer questions regarding Park District operations. The work week shall be designated by the Facility Manager as necessary to provide proper service and support to internal and external guests.

Skills and Abilities

• Demonstrate consistent attendance and on-time arrival.
• Must be 16 years of age
• Ability to work with RecTrac, with training
• Answer District telephones to assist patrons
• Must be able to read, write and speak in English.
• CPR/AED certification or be able to earn within 60 days.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to sit, stand, walk, bend, climb stairs, twist, talk and hear; use hands and fingers to handle, feel or operate objects, tool, or controls and reach with hands and arms.
• Occasionally required to walk on uneven grounds.
• Hand-eye coordination is necessary to operate computers and various pieces of office equipment.
• Specific vision abilities are required and include close vision and ability to adjust focus.
• May occasionally lift and/or move up to 45 pounds.

Working Conditions

• Most activities will be performed indoors.
• Employee may be exposed to cleaning agents and toner chemicals.

Safety, Health and Loss Control

• Support, promote and make recommendations regarding all safety, health and loss control policies as adopted by the Park District.