Communication Skills, Computer Skills, Customer Experience, Customer Support/Service, Fitness, Interpersonal Skills, Multitasking, Operations Management, Organizational Skills, Presentation/Verbal Skills, Record Keeping, Sales, Sales Prospecting, Spreadsheets, Team Player, Training/Teaching, Writing Skills
- Bonus based on performance
- Opportunity for advancement
- Training & development
Member Services Associate – Front Desk
Benefits/Perk
- Career advancement opportunities
- Competitive pay
- Fun, team-oriented work environment
- Free membership
Job Summary
We are seeking a friendly, organized, and energetic Member Services Associate to join our team! As the first point of contact for our members and guests, you will play a key role in creating a welcoming environment. You’ll greet visitors, provide information, manage front desk operations, and ensure an excellent member experience.
The ideal candidate has a cheerful disposition, strong communication skills, computer proficiency, and the ability to multitask. If you’re a “people person” with a passion for health, fitness, and community, we want to hear from you!
We have both part-time and full-time opportunities available, with flexible schedules to fit your availability.
Responsibilities
- Greet members, guests, and prospective clients with professionalism and warmth
- Conduct tours for prospective members and explain membership benefits
- Respond to inquiries in person, by phone, and via email
- Maintain an organized and clean lobby/front desk area
- Accurately record member information, process payments, and manage accounts
- Schedule classes, court reservations, and appointments
- Assist with membership sales and renewals
- Jump in to play pickleball with guests as and when needed
- Enforce facility policies and ensure smooth day-to-day operations
Qualifications
- Friendly, professional, and reliable
- Passion for health, fitness, and community engagement
- Previous customer service, receptionist, or front desk experience (2+ years preferred)
- Excellent verbal and written communication skills
- Strong organizational skills and work ethic
- Pickleball playing skills
- Proficiency with computers, spreadsheets, and scheduling software
- Ability to multitask and thrive in a fast-paced environment
- Availability for evenings and weekends is a plus
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Pickleball Kingdom Tinton Falls