Sign upLog in

Member Services Coordinator

THE EDGE SPORTS LLC Dba D-BAT Virginia Beach

Virginia Beach, VA

Apply
JOB DETAILS
SKILLS
Administrative Skills, Baseball, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Multitasking, Operational Communications, Operational Support, Operations, Organizational Skills, Printing, Rentals, Retail, Softball, Sports, Team Player, Telephone Skills, Time Management, Training/Teaching, Transaction Processing/Management
LOCATION
Virginia Beach, VA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Company parties
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development

Member Services Coordinator - 40 hours/week


D-BAT Virginia Beach


General Overview


At D-BAT Virginia Beach, we are more than a premier baseball and softball training facility — we are a high-energy, high-accountability environment committed to athlete development and operational excellence. From youth players to professional prospects, we provide elite instruction within a structured, professional setting.


The Member Services Coordinator plays a key role in delivering a consistent, professional, and high-quality customer experience. This position is responsible for front desk operations, customer communication, scheduling support, and membership follow-up.


This is not simply a front desk position. This role requires attention to detail, strong communication skills, and the ability to operate with urgency and professionalism in a fast-paced environment. The Member Services Coordinator helps ensure daily operations run smoothly while supporting both customers and staff.


Essential Duties & Responsibilities


Customer Experience


  •  Provide a welcoming, professional, and energetic first impression to all players, families, and guests 
  •  Deliver consistent, high-quality customer service across all interactions (in-person, phone, and email) 
  •  Answer questions and assist families with programs, memberships, and scheduling 
  •  Escalate complex concerns to management when appropriate 
  •  Maintain clear, professional communication aligned with D-BAT Virginia Beach standards 
Membership & Account Support


  •  Assist with membership inquiries, account updates, and general questions 
  •  Support membership follow-ups, including outreach to leads and existing members 
  •  Help monitor declined payments and notify customers as directed 
  •  Accurately document customer interactions and account notes 
  •  Maintain professionalism and composure in all customer interactions 
Scheduling & Administrative Support


  •  Assist with scheduling lessons, rentals, camps, and clinics 
  •  Ensure bookings are accurate and properly entered into the system 
  •  Communicate schedule updates clearly to customers and staff 
  •  Maintain organized and detailed customer records 
Front Desk & Daily Operations


  •  Manage front desk responsibilities including check-ins, payments, and phone coverage 
  •  Process transactions accurately and efficiently 
  •  Maintain a clean, organized, and professional front desk and retail area 
  •  Support daily operational tasks including printing materials and administrative support 
  •  Assist with basic event setup and breakdown as needed 
Performance Expectations


The Member Services Coordinator is expected to:


  •  Maintain a high level of professionalism and responsiveness 
  •  Ensure accuracy in scheduling and customer information 
  •  Support timely communication with customers and team members 
  •  Contribute to a positive, structured, and team-oriented environment 
  •  Operate with urgency, reliability, and attention to detail 
Schedule


  •  Monday–Friday: 10:30 AM – 6:30 PM
  •  Occasional flexibility may be required for events or peak periods

Qualifications


  •  Strong communication skills with a professional and confident presence 
  •  Customer service experience preferred 
  •  Organized and detail-oriented with the ability to multitask 
  •  Comfortable working in a fast-paced, high-energy environment 
  •  Reliable, punctual, and professional in appearance and conduct 
  •  Positive attitude with a willingness to learn and take direction 
  •  Interest in baseball, softball, or sports is a plus 
  •  Availability to work afternoons, evenings, weekends, and holidays as needed 
  •  Ability to stand and move throughout the facility for extended periods 
Benefits & Perks


  • Free Facility Membership – Full access to cages and weight room 
  • 401(k) Program
  • Paid Time Off – 5 days PTO after 1 year of employment 
  • Growth Opportunities – Clear path for advancement within D-BAT Virginia Beach 
  • Team Environment – Work in a high-energy, sports-driven atmosphere 
  • Team Culture & Events – We invest in our team through company-sponsored events, including our annual Christmas party and additional team celebrations throughout the year 
  • Perks – Access to Norfolk Tides tickets
Apply


Please send your resume to kara@dbatvirginiabeach.com


About the Company

T

THE EDGE SPORTS LLC Dba D-BAT Virginia Beach

Resume Resources

Free Resume TemplatesFree Resume Builder