Introduction:
The Membership Department is seeking a Membership Services Coordinator to support the Membership and Marketing Department, as well as the General Manager and Board Executives. The Army and Navy Club is a home away from home for its more than 6,000 members, and the ideal candidate will make every member and guest feel welcome while going above and beyond in every interaction. Reporting to the Director of Membership, Marketing and Communications, this individual will be the first point of contact for members entering the administrative offices and is expected to bring careful attention to detail, strong organization, and a warm, engaging personality to the role, embodying the Club’s shared spirit of “Serve Those Who Serve” in every interaction.
The Army and Navy Club has been a prestigious home away from home for the most illustrious names in America's military and political history. The Club is a private, members only, Five Star Platinum Club on Washington, DC's historic Farragut Square. Valued by members as a distinguished landmark where traditions and camaraderie reign, the Club's timeless elegance and atmosphere are complimented with fine dining, delightful accommodations, an exceptional library, and special events designed to benefit all members.
Responsibilities:
Greet members and guests in a warm, professional, and hospitable manner, serving as a “goodwill ambassador” and the face of the Membership Department
Serve as the first point of contact for members entering the administrative offices, providing attentive, courteous, and personalized service
Answer and route incoming calls, take accurate messages, and respond promptly to member emails and other inquiries
Provide general Club information and respond to inquiries from members and guests
Perform general office administrative tasks, including word processing, filing, copying, and scanning documents
Relay member suggestions, concerns, and service issues to the appropriate department and Club management
Draft letters, memos, and other correspondence using Microsoft Word and other standard office software
Prepare letters of introduction for members
Maintain current knowledge of reciprocal clubs to assist members with inquiries
Maintain office supplies through an ongoing inventory, track spending and usage, and report significant variances to the Membership Manager
Enter new members into the Jonas database and support mailing of membership packets
Assist the Membership Director with change-of-address requests and updates to member records in the Jonas database
Assist the Membership Director by providing Club tours to new and prospective members
Contact committee members by phone, email, and written correspondence to remind them of upcoming meetings
Prepare Membership Committee binders and materials for monthly meetings
Provide general event support and staffing for membership events as directed by the Membership Director
Maintain security of Club property, including keys and office supplies, and keep the workstation free of safety hazards
Monitor and maintain cleanliness of the work area and the Membership Office
Maintain a neat, professional appearance and follow the Club’s dress code, as outlined in the employee handbook
Support special projects as assigned by the supervisor, Director, General Manager, and/or President
Maintain regular and reliable attendance; position may require evenings, weekends, and holidays
Perform other duties as assigned; responsibilities may evolve based on operational and Club needs
Education & Experience:
Bachelor’s degree, or equivalent experience, in hospitality, marketing, communications, or a related field preferred
1 – 3 years of experience in a customer or member service role within an office setting required
Experience within a member organization or club preferred
Proficiency with Microsoft Office Suite required
Experience with Jonas, or similar club management software (Clubspot, SevenRooms, etc), preferred
Experience with standard office equipment, including printers, scanners, copiers, and multi-line phone systems
Knowledge, Skills & Abilities:
Strong customer service orientation with a warm, welcoming, and professional demeanor
Excellent verbal and written communication skills
Highly organized with strong attention to detail
Creative, approachable, outgoing, and positive, with a proactive and adaptable problem-solving mindset
Ability to maintain confidentiality and exercise discretion with sensitive member information
Comfortable managing multiple priorities in a fast-paced office environment