Member Services Intern

Position Overview 

An internship with Move United provides the opportunity to gain knowledge and professional experience in nonprofit management, membership operations, and adaptive sports programming while helping Move United lead a movement so that no one is left on the sidelines, and everyone gets in the game. 

The Member Services Intern will support the day-to-day operations of the Member Services department, gaining hands-on experience in member engagement, onboarding, communications, and program coordination. This role also supports the Warfighters program, giving the intern exposure to grant compliance, Veteran-focused programming, and event coordination for Warfighters across the country. 

Job Duties/Responsibilities 

Member Services 

Manage and respond to membership-related inquiries, providing support by email and phone to individuals and organizations  

Support the onboarding process for new individual and group members 

Assist with engagement strategies, including resource building, Member Huddles (virtual communities), online forums, and webinars 

Update member organization listings on the Move United website 

Help maintain accurate member records across Salesforce, including data input and analysis 

Veteran Programs (Warfighters) 

Support the onboarding of Warfighters by processing Warfighter applications 

Assist with tracking grant deliverables and maintaining records to support program delivery and compliance 

Develop and distribute the monthly Warfighters newsletter and calendar of events 

Manage and respond to Warfighters-related inquiries, providing support by email and phone 

Support planning for the Winter Warfighters Calendar 

Help facilitate the PING golf program for Veterans 

Help support The Hartford Ski Spectacular Warfighter Learn to Ski/Snowboard Program 

Internship Period 

September - December, (dates to be confirmed by Member Services) 

Other periods may be available upon request (please inquire). 

Hours 

30-40 hours/week during the following time block: Monday-Friday 9:00 am – 5:00 pm EST. Flexible hours to accommodate differing time zones are available. 

This internship is remote. A hybrid work environment is available for individuals who can work from the Rockville, MD HQ office. 

Compensation 

$50 stipend per day 

Adaptive sports training and education 

Continuing Education Unit (CEU) credits available upon request 

Intern Qualities 

Self-motivated 

Takes initiative 

Flexible and adaptable to change 

Organized with strong multi-tasking abilities 

Comfortable communicating with members, and Veterans by phone and email 

Ability to work well in a remote team environment 

Minimum Qualifications 

Background in the field, including formal education or equivalent experience (Preferred) 

Technologically proficient with experience using Microsoft 365 (Word, Excel, PowerPoint) and email/CRM platforms 

Effective communicator, comfortable using a range of communication tools 

Authorized to work in the U.S. and able to pass a background screening 

Accepted Interns Will Be Required To 

Complete any training required for the internship 

Maintain weekly meetings with the supervisor 

Participate in a mid- and end-of-internship review 

Be responsible for completing the necessary paperwork, if seeking college credit