Member Services Representative AACU Mortgage Processing

Job Purpose

Responsible for creating new mortgage loans and processing applications for purchase or refinance of real estate at American Airlines Credit Union.

Principal Duties and Responsibilities

• Prepare pre-closing Loan Quality Initiative requirements, credit analysis and quality control of the loan information
• Provide accurate closing and funding of our mortgage loans in all 50 states plus the Virgin Islands, using the Prime Alliance LFC system
• Serve in a backup role for initial member contact via incoming phone calls and for taking applications through our Prime Alliance loan origination system
• Represent the Mortgage Department in various Credit Union days, seminars and other special projects as directed by the management staff of the Mortgage Department
• Meet deadlines and assists with production goals
• Perform other duties as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications

• High school diploma or GED

Preferred Qualifications

• Previous banking or Credit Union experience
• Previous mortgage lending experience
• Previous knowledge of Client, NCUA and AAFCU Mortgage Lending Guidelines
• Previous Residential Mortgage Closing and Funding experience
• Previous working knowledge of PC Software including Desktop Underwriting, Prime Alliance, and Episys

Knowledge, Skills & Abilities

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
• Skilled in above average interpersonal and communication skills and professional telephone manners
• Ability to effectively communicate with all levels both verbally and written
• Ability to speak, read, and write Spanish is a plus
• Ability to work well under deadlines and high volume pressure
• Ability to work in a diverse work environment
• Ability to quickly learn and adapt well to change
• Ability to self-motivate with strong organization skills and capacity for attention to detail
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks