Member Services Representative, AACU Payments Processing

Axelon

Fort Worth, TX

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JOB DETAILS

SALARY

$20 Per Hour

SKILLS

Bank Secrecy Act, Banking Regulations, Business Support, Communication Skills, Credit Union, Customer Support/Service, Data Analysis, Detail Oriented, Establish Priorities, Federal Laws and Regulations, General Ledger Accounting, Maintain Compliance, Mathematics, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Mortgage, Multitasking, Organizational Skills, Payment Processing, Regulations, Regulatory Compliance, Time Management

LOCATION

Fort Worth, TX

POSTED

Today

Member Services Representative, AACU Payments Processing
Fort Worth TX,
3+ Months Contract

3 month contract with the potential to extend/convert. 100% onsite.
Interviews will be 2 rounds: 1st is phone screen, 2nd onsite (if needed).
Open to candidates with mortgage experience, title company experience or banking experience.
Mortgage processing experience is highly preferred.

Job Purpose
Responsible for daily functions associated with direct payments and funds transfers at *** Credit Union.
Principal Duties and Responsibilities
Perform general ledger balancing
Coordinate return items with members, outside vendors, Client Bank and other institutions
Assist other departments with fraud resolution, member inquiries and related Accounting general ledger balancing
Work member cases/activities assigned
Follow and maintain policies and procedures to ensure strict compliance with NACHA rules and regulations and Federal Banking laws
Log, research and make necessary general ledger, account adjustments and/or returns
Obtain information from members for the timely and accurate processing of international and domestic funds transfer requests
Research and verify incoming and outgoing funds transfer information
Communicate with vendor to process funds transfers
Understand and be familiar with outgoing and incoming funds transfer laws
Verify members for outgoing funds transfers, and Client verifying and releasing funds transfers
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
Minimum Qualifications
High school diploma or GED
Intermediate Excel and Word experience
Preferred Qualifications
Previous customer/member service experience
Previous banking or Credit Union experience
Knowledge, Skills & Abilities
Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to exercise excellent customer service skills
Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
Ability to effectively communicate with all levels, both verbally and in writing
Ability to perform mathematical calculations and analyze data
Ability to effectively prioritize work and meet deadlines under high volume pressure
Ability to cross-train and perform any role assigned within department
Ability to interact professionally with all employees and members
Ability to work independently and with minimal supervision
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to work extended hours in support of business needs
Ability to maintain satisfactory performance and attendance
Ability to pass applicable *** and Credit Union pre-hire compliance checks

About the Company

Axelon

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