Member Services Representative, AACU Title Servicing

LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
 

Job Title: Member Services Representative, AACU Title Servicing
Duration: 09/21/2026 to 12/21/2026
Location: Fort Worth, Texas 76155
PAY rate is $20/hr

90 day contract. 100% onsite. Interviews will be 2 rounds: 1st is phone screen, 2nd onsite (if needed).

Description:

Job Purpose

Responsible for providing excellent service to members and front line staff the servicing of titles.

 

Principal Duties and Responsibilities

• Answer department ACD calls from members
• Perform clerical duties necessary to perfect security liens, title transfers and lien releases
• Review, maintain and track title files and reports
• Assist members and Credit Union staff with title processing, ownership transfer, state filings and lien recordings
• Interact with field staff via telephone, e-mail and fax
• Interact with various state motor vehicle departments
• Review loan documents for accuracy and legality
• Create and promote positive name recognition for the Credit Union
• Research member inquiries and provide solutions as required in a timely manner
• Foster a culture that promotes teamwork, service excellence and relationship building within the overall organization
• Cross-train on Member Services Representative duties to provide coverage for teller line during morning hours, lunches, vacation and Saturday rotations (if position is located in a Branch location)
• Perform other duties as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

 

Minimum Qualifications

· High school diploma or GED
 

Preferred Qualifications

• Previous banking or Credit Union experience
• Previous customer service experience

 

Knowledge, Skills & Abilities

• · Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• · Skilled in data entry with the ability to operate standard office machines
• · Ability to exercise excellent member service skills and interact professionally with all employees and members
• · Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
• · Ability to effectively communicate with all levels both verbally and written
• · Ability to speak, read, and write Spanish is a plus
• · Ability to work independently and with minimal supervision
• · Ability to perform basic math calculations and analyze data
• · Ability to work well under deadlines and high volume pressure
• · Ability to self-motivate with strong organization skills and capacity for attention to detail
• · Ability to effectively prioritize work and meet deadlines
• · Ability to work varying schedules, including evenings and weekends
• · Ability to sit for extended periods of time
• · Ability to maintain satisfactory performance and attendance

____________________________________________________________________ Best Regards, Mohammed Yousuf

Sr. Recruiter

C.	415-787-8681
E	Mohammed.Yousuf@leadstackinc.com
A.	611 Gateway Blvd, Ste 120 South San Francisco, CA 94080
W.	www.leadstackinc.com