Benefits401k401k matchingEmployee discountsFlexible scheduleOpportunity for advancementPaid time offTraining & developmentWellness resourcesThe Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members prospective members and guests.Characteristics that will make you a perfect match for our Member Services RepresentativeYouExhibit a positive and upbeat attitude.Have a passion for delivering a consistent and exceptional experience to our members guests and fellow PF team members.Pride yourself on your work while being punctual reliable and dependable.Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.Act with integrity and show respect to everyone around you.Exhibit strong communication skills and have an ability to listen and empathize.Inspire and motivate others to achieve their goals.Are a quick study with the ability to apply what you have learned during online and hands-on training.About the Member Services Representative RoleAs a Member Services Representative you will be responsible for providing a superior level of customer service to Planet Fitness members prospective members and guests while ensuring an exceptional Judgement Free" member experienceDaily responsibilities for the Member Services Representative also includeGreet membersguests as they enter and exit the club assisting them with any questions or concerns as they check in.Help to promote our Judgement Free Zone® by connecting with members on the club floor offering assistance and showing support in their fitness journeys while upholding club policies.Resolve member concerns and escalate to a Manager as needed.Answer phones in a friendly manner and assist callers with their inquiries.Perform membership related functions such as sign-ups contactbilling information updates cancellations collecting unpaid balances and transferring memberships.Perform prospective member calls and tours assessing their membership needs.Execute retail transactions with accuracy and drive sales goals.Resolve member concerns and escalate to a Manager as needed.Regular consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.Ensuring restrooms are clean and sanitized stocked and clutter free by following the routine cleaning schedule.Frequently perform a comprehensive walk of all club areas quickly fix any safetypolicy issues and address cleanliness concerns.Promptly address maintenance and facility concerns such as broken andor missing equipment i.e. Dispensers leaky faucets fixtures etc.QualificationsRequirementsCustomer service background preferred.Basic computer proficiency.A passion for fitness and health.Upbeat and positive attitudePunctuality and reliability is a must.Exceptional customer service skills able to interact in a positive and professional way with members and co-workers exceeding the members expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.Must be 18 years of age or older.Physical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.If you are an energetic self-motivated individual with a positive attitude and a great smile we want you on our team All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®We offerCareer advancement opportunitiesWeekly pay with monthly bonus opportunitiesBlack Card membership employee perks rewards and discountsPaid breaksPaid time off401k & Roth Retirement savings plan with employer matchEngaging team-building competitions sales contests and social events Compensation 10.00 - 10.50 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. JOIN THE CLUB. Enhancing peoples lives with an affordable high-quality fitness experience requires a team of inspiring motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States Planet Fitness is just getting warmed up. Were continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2000 locations in all 50 states the District of Columbia Puerto Rico Canada the Dominican Republic Panama Mexico and Australia theres plenty of opportunity on our Planet and we are always looking for talented individuals to join our team Our member mission says it best our product is a tool a means to an end not a brand name or a mold maker but a tool that can be used by anyone. To use our product members need to feel inspired and motivated. Thats where you come in. If youre looking for a place where you can make a difference in a customers life youve found it. Come to add your mojo to the Judgement Free Zone but stay for the feeling that youre making a difference on our Planet. TO FIND YOUR PERFECT FIT SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ the Franchisor. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local state and federal law.