Member Services Representative

Pay Rate: $20 per hour

Duration: 3 Months Contract

Work Mode: 100% onsite

Location: Fort Worth, TX

Summary:

• Responsible for providing excellent service to members and front-line staff in the servicing of titles for the company.

Responsibilities:

• Answer department ACD calls from members.
• Perform clerical duties necessary to perfect security liens, title transfers, and lien releases.
• Review, maintain, and track title files and reports.
• Assist members and company staff with title processing, ownership transfer, state filings, and lien recordings.
• Interact with field staff via telephone, e-mail, and fax.
• Interact with various state motor vehicle departments.
• Review loan documents for accuracy and legality.
• Create and promote positive name recognition for the company.
• Research member inquiries and provide solutions as required in a timely manner.
• Foster a culture that promotes teamwork, service excellence, and relationship building within the overall organization.
• Cross-train on Member Services Representative duties to provide coverage for teller line during morning hours, lunches, vacation, and Saturday rotations (if position is located in a Branch location).
• Perform other duties as assigned.
• Ensure the security and confidentiality of all account and related information and compliance with all applicable laws and regulations, including the Bank Secrecy Act.

Requirements:

• High school diploma or GED.

Preferred Skills:

• Previous banking or Credit Union experience.
• Previous customer service experience.
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint).
• Skilled in data entry with the ability to operate standard office machines.
• Ability to exercise excellent member service skills and interact professionally with all employees and members.
• Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team.
• Ability to effectively communicate with all levels both verbally and written.
• Ability to speak, read, and write Spanish is a plus.
• Ability to work independently and with minimal supervision.
• Ability to perform basic math calculations and analyze data.
• Ability to work well under deadlines and high volume pressure.
• Ability to self-motivate with strong organization skills and capacity for attention to detail.
• Ability to effectively prioritize work and meet deadlines.
• Ability to work varying schedules, including evenings and weekends.
• Ability to sit for extended periods of time.
• Ability to maintain satisfactory performance and attendance.
• Ability to pass applicable company pre-hire compliance checks.