Member Services Representative Location: Richmond, VA Contract: W2 only, 12 month contract Pay: $18 /hour + optional medical, dental, vision, 401(k) match
Overview This position will work at a call center handling member interactions both by phone and in person at designated branch locations. The role is responsible for providing exceptional member service, handling account inquiries, processing financial transactions, resolving problems, and promoting credit union products and services. Following initial training, the candidate may be required to work between branch locations.
Key Responsibilities
Inform, educate, and advise members regardless of individual circumstances
Perform transfers, withdrawals, loan payments by transfer, and advances from lines of credit
Process check orders, credit card payments, and consumer loan payments
Assist members with payroll deductions, direct deposits, stop payments, transfer programs, and account inquiries
Support consumer loan and credit card inquiries
Promote credit union products and services through cross-selling efforts
Perform cash handling and teller duties when applicable
Handle member inquiries and resolve issues
Complete assigned duties as directed by management
Comply with all regulatory policies and procedures
Complete required enterprise training, including BSA, OFAC, and Information Security
Report Risk Management policy violations in accordance with policy
Required Skills
Minimum 1+ year banking experience as a front desk teller
Minimum 1+ year experience in a finance-related call center handling customer calls and problem resolution
Ability to operate a computer and standard office equipment
Strong attention to detail when working with numbers and names
Effective verbal and written communication skills
Ability to consistently provide excellent professional service
Ability to work in a multitasking environment
Active listening and problem-solving abilities in complex member conversations
Required Education
High School Diploma or GED required
Preferred Skills
Strong work ethic
Adaptability
Time management
Organizational skills
Stress management
Why Should I Apply? This role offers a dynamic member-facing environment with a mix of in-person service, phone support, and administrative follow-up. You will support a range of financial transactions and inquiries while contributing to service excellence and product promotion.
About CEI: As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.