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Member Services Representative

Crunch Fitness

Silverdale, WA

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JOB DETAILS
SALARY
$17.13–$20 Per Hour
SKILLS
CPR Certification, Communication Skills, Customer Support/Service, Defibrillator, Fitness, Hospitality and Tourism, Lift/Move 50 Pounds, New Store Openings, Organizational Skills, Philosophy, Retail, Sales, Telephone Skills, Training/Teaching, Writing Skills
LOCATION
Silverdale, WA
POSTED
Today
Benefits:
  • Bonus based on performance
  • Employee discounts
  • Flexible schedule
  • Training & development
  • Wellness resources
MEMBER SERVICES REPRESENTATIVE
Front Desk Associate
Part Time or Full Time, Hourly
Reports to: Managing Partner / Assistant General Manager

Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness Silverdale.

Responsibilities
  • Greets all members & guests with a smile and enthusiasm
  • Assists with membership, retail and tanning product sales
  • Promotes membership privileges including tanning, Hydromassage, group fitness, small group training and Personal Training
  • Delivers on new member enrollment expectations, including guest conversion, ACH, and CrunchOne Kickoff goals
  • Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
  • Answers phones in a courteous, helpful, professional manner
  • Communicates special events to members and guests
  • Facilitates all member requests or forwards to a manager
  • Maintains a professional and courteous disposition
  • Is an expert in all club facility, services, programs and schedules/hours of operation
  • Maintains a clean and organized work area
  • Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
  • May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
  • Performs opening and closing checklist and duties
Required Skills & Experience
  • Minimum 1 year of experience in a service-oriented position preferred
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
  • Strong customer service orientation
  • CPR/AED certification required (can be obtained within 30 days of hire)
Physical Requirements
  • Must be able to lift or move up to 50 lbs
  • Physical effort required for daily duties include prolonged standing and walking

Education Requirements
  • High school diploma or GED required

Compensation:
Hourly + Commission

Compensation: $17.13 - $20.00 per hour

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch's signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

About the Company

C

Crunch Fitness

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