Reports to: Managing Partner / Assistant General Manager
Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness Silverdale.
Responsibilities
Greets all members & guests with a smile and enthusiasm
Assists with membership, retail and tanning product sales
Promotes membership privileges including tanning, Hydromassage, group fitness, small group training and Personal Training
Delivers on new member enrollment expectations, including guest conversion, ACH, and CrunchOne Kickoff goals
Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
Answers phones in a courteous, helpful, professional manner
Communicates special events to members and guests
Facilitates all member requests or forwards to a manager
Maintains a professional and courteous disposition
Is an expert in all club facility, services, programs and schedules/hours of operation
Maintains a clean and organized work area
Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
Performs opening and closing checklist and duties
Required Skills & Experience
Minimum 1 year of experience in a service-oriented position preferred
Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
Strong customer service orientation
CPR/AED certification required (can be obtained within 30 days of hire)
Physical Requirements
Must be able to lift or move up to 50 lbs
Physical effort required for daily duties include prolonged standing and walking
Education Requirements
High school diploma or GED required
Compensation:
Hourly + Commission
Compensation: $17.13 - $20.00 per hour
Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.
Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.
Numbers & Facts
Location
Silverdale, Washington
Website
https://www.crunch.com
Skills
CPR Certificationunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Defibrillatorunmatched
Fitnessunmatched
Hospitality and Tourismunmatched
Lift/Move 50 Poundsunmatched
New Store Openingsunmatched
Organizational Skillsunmatched
Philosophyunmatched
Retailunmatched
Salesunmatched
Telephone Skillsunmatched
Training/Teachingunmatched
Writing Skillsunmatched
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