Member Services Representative

Crunch
  • Sunnyvale, California
    30+ days ago

    Job Description

    Replies within 24 hours

    Reports to:

    • Manager
     

    Requirements: 

    • Fluent in English
    • Proficient reading and writing skills
    • Computer Skills
     

    Special Skills: 

    • Strong customer service skills
     

    Responsibilities: 

    • Membership Sales
    • Greet all members & guests with a smile and wish them well as they exit the club
    • Check in all members and guests in accordance with company procedures
    • Facilitate any messages on club software at member check-in
    • Answer phones in courteous, helpful, professional manner
    • Communicate special events to members and guests
    • Maintain an atmosphere, which makes members feel welcome
    • Facilitate all member requests or forward to a manager
    • Maintain professional disposition at all times
    • Sell retail products
    • Schedule member services: tanning, etc
    • Facilitate payment of member services in accordance with company procedures
    • Know club facility, services, and schedules
    • Maintain a clean and organized work area
    • Assist in all projects as delegated by club management
    • Follow all policies and procedures in the Employee Handbook
    • Opening and closing duties
     

    Meetings: 

    • Monthly or Weekly Department Meetings Employee Training Meetings
    Compensation: $19.00 per hour




    Numbers & Facts

    LocationSunnyvale, California
    Websitehttp://www.crunch.com

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