Member Services Representative

Crunch
  • Thousand Oaks, California
    30+ days ago

    Job Description

    Reports to:

    • Manager

    Requirements: 

    • Fluent in English
    • Proficient reading and writing skills
    • Computer Skills

    Special Skills: 

    • Strong customer service skills

    Responsibilities: 

    • Membership Sales
    • Greet all members & guests with a smile and wish them well as they exit the club
    • Check in all members and guests in accordance with company procedures
    • Facilitate any messages on club software at member check-in
    • Answer phones in courteous, helpful, professional manner
    • Communicate special events to members and guests
    • Maintain an atmosphere, which makes members feel welcome
    • Facilitate all member requests or forward to a manager
    • Maintain professional disposition at all times
    • Sell retail products
    • Schedule member services: tanning, etc
    • Facilitate payment of member services in accordance with company procedures
    • Know club facility, services, and schedules
    • Maintain a clean and organized work area
    • Assist in all projects as delegated by club management
    • Follow all policies and procedures in the Employee Handbook
    • Opening and closing duties

    Meetings: 

    • Monthly or Weekly Department Meetings Employee Training Meetings




    Numbers & Facts

    LocationThousand Oaks, California
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    Skills

    • Computer Skillsunmatched
    • Customer Support/Serviceunmatched
    • English Languageunmatched
    • Fitnessunmatched
    • Organizational Skillsunmatched
    • Philosophyunmatched
    • Retail Salesunmatched
    • Salesunmatched
    • Telephone Skillsunmatched
    • Writing Skillsunmatched

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