Cornerstone Clubs, premier Health and Wellness Facility in Central Bucks County, is looking for a part-time Member Services Specialist to work at our front desk in our New Hope location. This position must be available to work weekends, evenings, and weekday afternoon shifts. This is a year round position with potential to move to full time.
**Not accessible by public transportation.
Responsibilities:
Creating an outstanding customer service experience
Greeting members in a friendly manner and answering any questions about membership or classes
Must be reliable and on time.
Answering telephones and corresponding with members.
In-processing members and accurately entering information into the computer system
Must be able to multi-task and maintain a positive customer service attitude at all times
Must have excellent computer skills, data entry for new member enrollments, scheduling services, registering for classes, ringing up point of sale services.
Give facility tours.
Assisting in prospect and lead processes, and Quality checking memberships and paperwork.
Attention to detail, especially on paperwork and entering information into the computer system
Any other tasks as needed including sweeping floors, keeping areas neat, making follow-up calls to members and prospective members, reports, filing, etc.
What we are looking for:
Highly organized and strong problem-solving skills
Experience with membership programs
Experience with CRM software
Must be confident, outgoing, positive
Must be an excellent communicator
Comfortable being on the phone and in front of people
Must have a passion for fitness, health, and wellness
Physical Requirements: Stand entire shift (from 4-8 hours per day). Bending, stooping, climbing, squatting and reaching below knees and overhead for up to 2 hours per shift.