The Crunch Member Services Supervisor MSS will assist with the delivery of an amazing Crunch Member Experience through a successful operation of the front desk and related departments. HeShe is responsible to hire train and manage the front desk to ensure that all members receive the highest level of customer service possible. HeShe will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand.Reports toClub ManagerRequirementsFitness management experience preferredCurrent Cardiopulmonary Resuscitation CPR requiredResponsibilitiesAdministrationOrganizationDemonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.Communicate and implement club policies and procedures to employees.Recruit and hire the highest possible caliber of staff.OperationsPromote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.Serves as the lead customer service contact for members at the front deskDemonstrate a working knowledge of all standard club operating procedures and policiesCommunicate and interpret club policies and procedures to members and employeesResolve member complaints in an expeditious and tactful manner following club procedure and documentationAssist in the staffing training and performance management of Front Desk employees.Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.Ensure the club meets standards for cleanliness maintenance safety and security.SalesRevenue ManagementSupport company programs and promotion to help generate new sales leads for optimum new membership growthLead and train staff on all club level sales activities including telephone inquiries guest registrations Digital Tool Kit club tours and membership enrollmentsEnsure that the staff has a high level of knowledge about the clubs promotions programs facilities classes and equipment.Achieve desired revenue goals thru the leadership and motivation of employees.Ensure that all promotions are effectively communicated to the team and all other appropriate staff.LeadershipProvide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality working environmentPromote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.Support personnel related problems or difficulties by following club procedure and documentation.Encourage staff to work as a team and be productive.Illustrate an ability to make decisions.Recruit and hire the highest possible caliber of staff.Serve as a role model for employees.AccountabilitiesImplement and support company programs and promotion to help generate new sales leads for optimum new membership growth.Oversees expense goals by managing payroll and general and administrative expenses.Ensure that the clubs meet Crunch standards for cleanliness maintenance safety security and physical plant operations.Keep current in knowledge of key competitors.Conduct frequent facility walkthroughsMeasurement StandardsSuccessful management of all financial budgetary goals.Net Promoter Scores and Social Media Feedback ScoresMembership retention.Follow all policies and procedures.Special SkillsExcellent written and verbal communicationStrong leadership skillsStrong administrative skillsStrong customer service skills Compensation 18.00 - 22.00 per hour Crunch Fitness is looking for energetic enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work fitness and fun Crunch Fitness is looking for energetic enthusiastic people that are passionate about health and fitness to join our team.Working at Crunch is more than a job its an opportunity to inspire others to reach their fitness goals. Our 'No Judgments philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. Crunchis a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment weight room full service locker rooms with showers tanning booths HydroMassage® bed and an extensive schedule of Crunchs signature classes including Zumba® BodyWeb with TRX® Yoga Body Sculpt Belly Butt and Thighs Bootcamp and more.