Member Solutions Float Specialist

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.  

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more! 

Thank you for your interest in joining the Nusenda team! 

We are currently seeking a Member Solutions Float Specialist to join Nusenda Credit Union. As a Member Solutions Float Specialist, you will be responsible for providing advanced knowledge and support across all Member Solutions positions by processing and monitoring bankruptcies, assisting with the repossession duties, recovery, collections, and responding to subpoena and garnishment requests. You will serve as a liaison with mortgage servicer on mortgage situations, loan modifications, and foreclosures. Additionally, you will manage delinquent equity loan portfolios and provide solutions to members. You will send reports to Chex systems and create collection reports while researching documents for legal cases and provide support for the general collections queue.

What you'll do: 

• Provide advanced knowledge and support across all Member Solutions positions.

• Serve as a liaison between attorneys, third party collection agencies, collections system vendors, letter vendors, E-Oscar, credit reporting agencies.

• Functionality, problem resolution, upgrades/updates, etc.

What You Will Need:

• Five to Eight years of similar or related collections experience.
• Associates degree, two-year college degree or equivalent.
• Ability to effectively communicate with internal and external customers appropriately via in person, email etc.
• Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
• Must be knowledgeable in Microsoft Office and all internal systems affiliated with the department.

Key Skills and Experience:

• Support all Member Solutions specialty roles (bankruptcy, mortgage, legal, recovery, repossession, coordinator) to ensure all specialty functions have adequate support to meet departmental deadlines and service level agreements.

• Process and monitor bankruptcies, assists with the repossession duties, recovery collections and processing, and subpoena and garnishment request responses.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.