Job Title: Membership Clerk
Department: Program
Site: Branch Location
Report To: Site Director
Direct Reports: N/A
Salary: $18.50/hr.
FLSA: (X)Part-time (X)Non-exempt
Hiring Timeline: We want to be up front about the timeline and potential start date for this position. Please see the schedule below:
1) Phone Screening Period - June 29th – July 28th
2) Interview Period – July 6th – Jul 30th
3) Selection Date – July 31st
4) Offered if Selected Dates – August 3rd – August 5th (potentially earlier or later)
5) Onboarding if selected – Either August 13th or August 14th
6) All Staff Training – August 17th
7) First Day at your school/branch site – August 18th
[Please note that this schedule and these dates are subject to change. You would need to wait till step 4, the offer, to see if you got the job opportunity]
PRIMARY FUNCTION
Under the direct supervision of the Site Director, the Membership Clerk is primarily responsible for ensuring that all Boys & Girls Club of San Marcos members and guests adhere to registration protocols daily. The Membership Clerk is also responsible for maintaining a well-organized front counter and reception area along with maintaining and updating membership records and ensuring accurate and timely collection of membership dues and other fees.
FRONT DESK OPERATIONS
• Answer phone promptly and direct calls or take messages as needed.
• Provide accurate, appropriate, and immediate responses to everyone who enters and calls the front counter, ensuring guest satisfaction.
• Maintain knowledge of and provide detailed descriptions of Club services, programs, facility features and hours of operations.
• Issue and collect membership forms, collect membership dues, and issue membership cards. Maintain current membership records for all members.
• Effectively use and work in the MyClubHub (MCH) – Membership Tracking System to enter new memberships; enter program attendance daily; run reports.
• Facilitate member sign in/out: Ensure that every member who is attending the program is being scanned in upon arrival and signed out upon departure using their membership card.
• Perform accounting activities including handling, changing, receipting, and counting of all forms of currency.
• Able to be productive without constant direct supervision and remain at assigned post for extended periods.
• Implement and enforce all Club rules and policies with members, staff, and guests.
• Dress in appropriate attire/uniform at all times.
ADMINISTRATIVE
• Demonstrate responsibility with work schedule, meetings, and trainings; participate in special programs and/or events.
• Ensure all office equipment is in proper working order.
• Ensure a team-based work environment by communicating effectively and positively with Site Directors, Site Coordinators, Youth Development Professionals and Volunteers.
• Maintain staff and member confidentiality; make recommendations regarding members’ needs, program ideas, and facility needs.
• Assist Site Director with responsibilities as needed.
• Perform miscellaneous tasks requested by supervisor and other duties as assigned.
COMMUNICATION
• Must be able to inform important and relevant information in Staff Meetings and to members, parents, co-workers, Program Coordinator, Site Director, and other Boys & Girls Club affiliates.
• Must be able to listen to co-workers, parents, youth members and community and other Boys & Girls Club affiliates.
• Must be able to present important and relevant information and/or presentations through program facilitation, staff meetings or training, and/or other Boys & Girls Club events.
• Must be able to write and compose clear, concise, accurate written documentation and data reports.
• Bilingual (Spanish) skills may be used frequently and are highly valuable.
SUPERVISION & SAFETY
• Greet and identify all individuals who enter the building.
• Provide supervision to youth members as needed.
• Ensure all membership documents are accessible during a Club evacuation.
• Retrieve membership documents in an emergency.
• Provide sound and reasonable discipline of youth members at necessary times through written documentation (i.e., write-up), parent phone call.
• Practice and maintain awareness of safe practices like Crisis Management, Emergency Preparedness, CPR and First Aid, etc.
• Maintain a clean, safe, and orderly workspace at all times.
• Able to identify and react safely to potential hazards, emergency situations, and crisis situations.
QUALIFICATIONS
Skills/Knowledge
• Must be at least 18 years of age and have valid identification.
• Knowledge of basic youth development, the Boys & Girls Club movement, or similar concepts.
• Ability to organize, supervise, and discipline youth members safely.
Education
• High School Diploma or GED required.
• Work experience with a Boys & Girls Club or other youth serving organization.
• Must meet the requirements of an Instructional Aid in the San Marcos Unified School District [The options to fulfill this requirement are an associate's degree or higher OR Completion of 48 college units OR a passing score on the CBEST OR a passing score on a basic skills proficiency test with either BGCSM or SMUSD.]
Other:
• Physical Requirements/Work Environment
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