Membership Coordinator

Embark on a Journey of Impactful Adventure

The Membership Coordinator models extraordinary customer service and the Y's core values; supervises, trains, and coaches membership associates in both service and technical skill areas needed to successfully perform their job; and ensures standard operating procedures are implemented accurately.

Who Are We?

The YMCA of Greater Brandywine (YGBW) was named a 2026 Top Workplace by The Philadelphia Inquirer for the third consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all.

Perks & Benefits

• Free family YMCA membership, including outdoor pools
• Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees
• Babysitting while you work (up to 4 hours per day)
• Generous program discounts on childcare, camp, youth sports, swimming lessons and more!
• 12% employer contribution to retirement savings upon reaching eligibility and optional 403B retirement savings plan upon hire.
• Employee Assistance Program
• Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University
• Career development and paid training
• Unlimited referral bonus beginning at $300.00

What You'll Do

• Performs all functions of Membership Associates I and II.
• Stationed at the Membership Services Center for at least 90% of their time, modeling stellar customer service behavior, while mentoring, coaching, and training staff and volunteers in delivering stellar service to all.
• Oversees successful operation of the Membership Services Center, ensuring member and prospect needs are met/addressed, appropriate and clear procedures are followed, and all team members have a full command of their roles.
• Possesses or quickly develops a command of YGBW's organizational membership software system, ensuring ability to process all transactions and train membership associates in system operation.
• Develops weekly staff schedules and approves staff time/payroll in HRIS system.
• Oversees processing of income-based memberships.
• Assists Membership Associates in handling difficult member, guest and/or staff issues with the ability to diffuse concerns, while maintaining a positive attitude and composure.
• Collaborates with branch departments to develop a system of communication that ensures the membership team receives accurate and updated information about branch offerings, schedules, changes and more in a timely manner, equipping them to deliver accurate information to all.
• Works in partnership with the Branch Membership Director to train staff in leading cause-driven facility tours for prospective members, empowering them to deliver a high level of engagement toward conversion and retention. Assist with hiring, supervising, onboarding and training membership associates.
• Ensure compliance with all YGBW policies and standard operating procedures.
• Perform other related duties as assigned.