Membership Coordinator

Location: Los Angeles, California (on-site)

Our mission is to promote American values through the creative use of digital media, technology and edu-tainment. We're proud to be voted among the “Best Place to Work in Los Angeles” by the LA Business Journal 4 years in a row.

PragerU's members aren't subscribers. They are partners in one of the most important cultural fights of our time, and many don't yet realize how much deeper they can engage.

The Membership Coordinator serves as the connection between our members and the team, managing direct member communication, resolving issues, and developing a deep understanding of how Club 5, Premium, and PragerUnited members think and engage. That insight helps shape upgrade strategy, retention efforts, and re-engagement campaigns by giving the team real visibility into member feedback, motivations, and barriers.

While this role won't own email campaigns directly, it plays a critical role in making member communications stronger, smarter, and more effective.

Duties and Responsibilities:

Member Communication & Services

• Serve as a primary point of contact for Club 5, Premium, and PragerUnited member inquiries via phone and email
• Handle a high volume of inbound questions, billing issues, and access requests with warmth, accuracy, and a tone consistent with PragerU's mission
• Resolve member issues efficiently and escalate where needed to the Director of Membership
• Recommend and help implement process improvements that reduce friction for members and increase team capacity over time

Voice of the Member

• Act as the internal advocate for the member experience — translating what you hear from daily member contact into actionable intelligence for the team
• Partner with the member communications team to ensure email campaigns and upgrade messaging reflect how members actually talk about the mission, their hesitations, and their motivation
• Track and regularly report patterns: recurring upgrade barriers, cancellation language, common questions, and positive signals that indicate upgrade readiness
• Help the team answer “Why aren't Club 5 members stepping up?” by listening systematically and reporting clearly — not guessing

Upgrade Identification & Coordination

• Monitor member engagement signals in reporting data to identify Club 5 and Premium members who are ready for a deeper commitment
• Coordinate upgrade moments tied to member milestones — anniversaries, content launches, campaign windows — in partnership with the Director of Membership and communications team
• Identify lapsed or at-risk members and flag them for targeted re-engagement, providing the communications team with context on why they may have disengaged
• Support the Director of Membership in building and refining the upgrade playbook based on what you observe in the field

Administrative & CRM

• Maintain accurate, current member records and interaction logs in Virtuous — every inquiry, resolution, and notable member moment documented
• Support coordination of PragerUnited gift box fulfillment, member welcome kits, and event logistics as needed
• Assist with preparation of member-facing materials and other administrative needs of the Membership Team

Successful Candidates Will Possess:

• Have 1–3 years of experience in member services, customer success, fundraising, or a similar relationship- and communication-driven role
• Are a strong listener who picks up on patterns — you notice what people are really saying, not just what they ask for
• Communicate clearly and warmly in writing and by phone, with a tone that reflects PragerU's mission-driven voice
• Are organized enough to manage a high volume of member interactions, CRM documentation, and coordination tasks without things falling through
• Work well cross-functionally — you're comfortable being the bridge between what members experience and what the team needs to know
• Solve problems independently and get up to speed quickly in a fast-moving environment
• Are genuinely aligned with PragerU's mission — this is not a neutral role
• Preferred
• Experience with Virtuous, Salesforce, or a comparable CRM
• Background in nonprofit fundraising, membership organizations, or mission-driven communications
• Familiarity with PragerU's content, audience, and membership tier structure

How to Apply: First review our website at www.prageru.com. Read our annual report here. Submit a resume and cover letter. In your cover letter, include a section explaining how your values align with ours, and why you would want to specifically work at PragerU.

What We Do: We promote American values through educational videos for people of all ages. People come to PragerU for a variety of reasons, but they all have one thing in common: They want to grow—intellectually, spiritually, emotionally, and physically. To learn more about PragerU, visit http://prageru.com.

Compensation: The hourly range for this role is $26.00 - $28.00+. Final offer amounts depend on multiple factors including candidate experience and expertise, and most recent market data. This position is eligible for an annual bonus based on personal and company performance, in addition to our robust benefits package.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.

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Please note that we constantly have ideas and concepts pitched to us which we appreciate.  Most ideas and concepts are not protectable and are freely available for the public and PragerU to use or modify and use.  From time to time where they are not, you agree that by presenting these ideas and concept, and in consideration of PragerU reviewing these ideas and concepts, you hereby grant to PragerU an irrevocable, worldwide, royalty-free and non-exclusive license to use, modify and exploit for any purpose any ideas and concepts and any expressions of those ideas and concepts.  Nothing herein precludes you from using any ideas or concepts presented.