Membership Director

About the Role:
Chagrin Valley Racquet Club is looking for a dynamic and personable Membership Director to join our team in beautiful Chagrin Falls, OH. In this key leadership role, you'll be the face of our club — driving membership growth, building lasting relationships, and creating an exceptional experience for members old and new. If you're passionate about people and thrive in a vibrant, active environment, we want to hear from you!



Responsibilities:

• Lead all membership sales efforts, including prospecting, tours, and new member onboarding
• Develop and execute membership retention strategies to maximize engagement and reduce attrition
• Build and maintain strong relationships with current members to ensure satisfaction and loyalty
• Plan and coordinate member events, promotions, and outreach initiatives
• Track and analyze membership data, trends, and KPIs to inform growth strategies
• Collaborate with club staff and management to deliver a seamless member experience
• Represent the club at community events and networking opportunities to drive brand awareness

Requirements:

• 2+ years of experience in membership sales, club management, or a related field
• Proven track record in sales, business development, or customer relationship management
• Excellent interpersonal and communication skills with a warm, professional demeanor
• Strong organizational skills with the ability to manage multiple priorities
• Proficiency in CRM software and membership management platforms preferred
• Passion for racquet sports, fitness, or the private club industry is a plus
• Bachelor's degree in Business, Marketing, Sports Management, or related field preferred

About Us:
Chagrin Valley Racquet Club is a premier private racquet and fitness club nestled in the heart of Chagrin Falls, Ohio, proudly serving our community for decades. Our members love us for our top-notch facilities, welcoming atmosphere, and the sense of community that keeps them coming back season after season. Our staff enjoy a supportive, team-oriented culture where their passion for people and sport truly makes a difference every day.