Membership Engagement Manager

Davidson Hospitality Group

Atlanta, Georgia

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JOB DETAILS

SKILLS

Budgeting, Business Administration, Chargebacks, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Data Management, Entrepreneurship, Event Management, Event Marketing, Hospitality and Tourism, Leadership, Onboarding, People Management, Presentation/Verbal Skills, Problem Solving Skills, Public/Media/Press/Analyst Relations, Restaurant, Short Messaging Service (SMS), Small Company, Standard Operating Procedures (SOP), Strategic Planning, Time Management, Trend Analysis, Writing Skills

LOCATION

Atlanta, Georgia

POSTED

2 days ago

Property Description

Join the Team at FORTH Hotel and Club - Atlanta's Most Exciting Destination!
Step into the energy of Atlanta at FORTH Hotel and Club, where modern luxury meets creative spirit. Designed to bring people together, FORTH blends boutique hospitality with an elevated social experience-featuring stylish rooms, buzzing restaurants and bars, and a vibrant members' club that celebrates culture, community, and connection.

As part of our team, you'll have the chance to help shape a one-of-a-kind hotel experience in the heart of the city. If you're passionate about service, thrive in dynamic environments, and want to be part of something bold and new-this is where your next chapter begins.

Overview

FORTH Club

Senior Membership Engagement Manager

Overview: Member engagement and experience beginning with on-boarding, acceptance, revocation when requested or directed by General Manager. Above all, the ideal person must be able to lead and manage remarkable membership experiences. Should be able to represent the FORTH Club Team professionally in demeanor, articulation, attire and character.

Bachelor's degree in business administration, Hospitality or Resort Management, Communications, Public Relations or related major and three (2-3) years of work experience in the hospitality industry or five years of relevant work experience.

Qualifications

Bachelor's degree or equivalent experience
Previous supervisory/management experience and skills
Prefer 2 years prior hotel experience
Onsite
Availability should include Monday through Friday. 9:00AM - 5:00PM, but subject to change based on event schedule
Business casual attire
Ability to establish and maintain effective relationships with members and guests.
Assesses the need for and makes recommendations regarding membership classifications to help ensure that the needs of ever-changing markets are met.
Anticipates member needs and their responses based on practical thinking for a given scenario.
Analyze membership trends and feedback to identify areas for improvement and opportunities for innovation.
Can work effectively and autonomously, until trained and developed on core competencies.
Able to complete tasks and deadlines
Strong professional writing skills for emails and text messages.
Must be able to present at key membership events.
Leads a robust Membership Committee (Meetings, Agenda, and Events)
The ability to refer to an SOP or By-Laws to uphold membership standards
Ability to solve problems in a timely manner
A thorough understanding and management of data and CRM tools
Manage member charges and charge backs within Peoplevine CRM
Plans strategies to meet monthly membership goals.
Processes request for membership cancellations
Approves Sonato membership request
Coordinates with the Events Manager and Marketing regarding the monthly calendar.
Works cross-functionally with internal hotel departments
Provides periodic updates to hotel ownership and key stakeholders
Proficient understanding of overall budget and parameters
Engages with club members to instill confidence that the club is operated in the best interests of the membership.
Follows-up on member referral and leads from staff for potential members.
Organizes production of membership kits for distribution to new members.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

Membership Engagement Manager

Davidson Hospitality Group

Atlanta, Georgia

About the Company

Davidson Hospitality Group

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