Membership & Operations Associate at Disability Services Organization

Membership & Operations Associate

Do you thrive on managing logistics, details, and multiple stakeholders? Do you have experience in disability services or vocational rehabilitation? 

Riverwalker Talent has been retained by the Council of State Administrators of Vocational Rehabilitation (CSAVR) to lead this search. 

Job Type: Full-Time, Exempt | Remote in US w/ EST working hours + 10-25 days of travel per year for conferences | $55K-$75K for most areas, $65K-$85K for major cities | Excellent health insurance coverage

About CSAVR

CSAVR (Council of State Administrators of Vocational Rehabilitation) is a national membership organization representing state vocational rehabilitation agencies across the United States. Its work plays an important role in advancing employment opportunities and services for people with disabilities.

At this moment, CSAVR is in a period of organizational growth and renewed focus on structure, clarity, and member experience. This is a meaningful time to join the team—when strong operational support can directly shape how effectively the organization serves its members and mission. This is a highly cross-functional role at the center of the organization’s daily operations, supporting membership services, governance, conferences, and internal coordination.

About the Role

The Membership & Operations Associate serves as a central point of coordination across CSAVR’s membership, leadership, events, and operational systems.

This role is best suited for someone who is highly organized, proactive, and dependable—someone who naturally anticipates needs, communicates clearly, and ensures that commitments are followed through.

You will work closely with and report to the Director of Finance, Administration & Human Resources, partnering with internal staff, member agencies, and external vendors.

This is a fully remote role within the United States, with collaboration primarily during Eastern Time business hours.

What You’ll Do

Conferences & Events

You will play a key role in ensuring CSAVR’s conferences and convenings run smoothly from planning through execution.

• Coordinate logistics for conferences, meetings, webinars and events
• Manage attendee registration processes and registration systems
• Serve as operational liaison with hotels, venues, event vendors, and meeting management partners merged
• Coordinate rooming lists, meeting space logistics, AV needs, catering, and conference materials
• Support speaker coordination and travel logistics
• Maintain planning timelines and operational checklists
• Provide on-site conference support and troubleshooting
• Coordinate all attendee support and communications pre/post/during events
• Capture post-event documentation, reporting, and feedback
• Attend two conferences and two Executive Committee meetings annually, approximately 15-20 days of travel total per year 

Membership & Governance Support

You will help ensure members, committees, and leadership groups are informed, supported, and operating smoothly.

• Coordinate member inquiries, maintain membership records, and manage distribution systems
• Support logistics and admin for professional networks, committees, Communities of Practice, and working groups for in-person and virtual meetings and events 
• Prepare agendas, materials, notes, and follow-up documentation
• Maintain membership lists, contact databases, and distribution systems
• Support onboarding and orientation for new members, directors, committee leaders and participants 
• Assist with member engagement activities and data records 
• Support member communications, announcements, and organizational updates
• Track action items and follow-through across governance activities

Financial & Operational Coordination

• Process invoices, deposits, and conference-related documentation in accordance with organizational policies
• Maintain organized conference and operational records
• Support expense tracking and documentation collection
• Coordinate with finance staff and vendors to ensure timely processing of payments and contracts
• Support conference budgeting processes through invoice tracking, documentation collection, and reconciliation activities.

Systems & Process Support 

You will help bring structure and consistency to internal processes and systems.

• Maintain conference and operational files within organizational systems
• Support implementation of standardized operating procedures
• Maintain member databases and distribution lists
• Assist with data tracking and reporting related to conferences, governance activities, and membership engagement
• Support organizational calendars and scheduling coordination
• Maintain membership and event data within organizational systems.
• Produce basic reports related to membership participation, event registration, and engagement activities. 
• Support continuous improvement of operational processes and member service practices.

What Success Looks Like

In your first 6 months, success in this role will look like:

• Members consistently receive timely, clear, and reliable support
• Conferences and meetings run smoothly because logistics are proactively managed
• Governance and committee processes are well-organized and easy to follow
• Leadership has confidence that details, follow-ups, and action items are being tracked and completed
• Internal systems and documentation are more structured, consistent, and usable by others
• Leadership team has stronger visibility into timelines, responsibilities, and operational priorities
• Staff and members experience CSAVR as responsive, organized, and dependable

What We're Looking For: Who You Are

You are someone who brings calm, structure, and follow-through to complex environments.

You likely have experience in association management, nonprofit operations, membership organizations, vocational rehabilitation, disability services, workforce development, education, human services, public-sector organizations, or related fields.

You may not need constant direction. In fact, you probably do your best work when given context, trust, and space to execute.

You are likely someone who:

• Notices what needs to be done without being told
• Communicates clearly and proactively
• Is comfortable managing up and across teams
• Balances multiple priorities without losing track of details
• Takes ownership of outcomes, not just tasks
• Feels comfortable in environments where things are still being refined or built

Experience in vocational rehabilitation, disability services, or association governance is strongly preferred and will be prioritized. 

Qualifications

Required

• Significant experience coordinating conferences, meetings, membership activities, governance functions, or similar organizational operations. 
  • We imagine 3-5 years of experience and will likely only consider candidates with at least 3 years of experience unless clear transferable skills are explained.
• Strong organizational and project management skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Proficiency with Microsoft Office and virtual meeting platforms
• Ability to work effectively with members, volunteers, staff, vendors, and external stakeholders
• Capacity and willingness to collaborate effectively with a small dedicated team across core working hours and agreements. Comfortable working in a fully remote work environment

Strongly Preferred

• Experience in vocational rehabilitation, disability services, workforce development, education, human services, or public-sector organizations
• Experience supporting membership associations, councils, boards, or professional societies
• Experience supporting board, committee, or governance processes
• Experience with conference registration systems, CRMs, databases, or association management systems
• Familiarity with state government, public-sector, or member-driven organizations
• Connection to the mission of vocational rehabilitation

What We Offer 

Salary: 

• CSAVR offers competitive compensation based on experience and geographic location.
• High-cost markets (DC, NYC, San Francisco, Boston, Seattle): $65,000–$85,000
• All other U.S. locations: $55,000–$75,000
• Final compensation will be determined based on experience, skills, and location.

Benefits: 

• 100% covered employer-sponsored health insurance 
• Automatic 3% employer contribution to a 401(k) retirement plan
• 20 days PTO 
• Paid holidays including year-end office closure between Christmas and New Year’s
• Reprieve days post-conference 
• Remote position with periodic travel for conferences and organizational meetings
• Professional development support
• Reimbursement for approved travel and business expenses
• Mission-driven work serving a national disability-focused organization

Work Environment

• Full-time remote exempt position within the United States with periodic travel for conferences and organizational meetings 
  • Travel is roughly 15-20 days per year for 2 conferences & 2 meetings + possible team on-site
• Must be available for Eastern Time business hours
• Occasional evening or weekend availability during conferences and key events

What to Expect — Interview Process

• Applications open the week of June 22 and will be reviewed on a rolling basis. Priority deadline is July 10. 
• Initial interviews conducted by search firm in July 
• Semi-finalists interview with CSAVR 
• Finalists will complete a compensated assessment before final selection
• Finalist interviews with CSAVR
• Estimated start date: Late August/Early September 2026

How to Apply

We do not require a cover letter for this role. However, we ask that candidates respond to the prompts below to help us better understand your experience, judgment, and approach to this type of work.

We are committed to accessibility in our hiring process. If written responses are not your preferred format, you are welcome to respond via video or audio recording instead (up to 2 minutes per question). If you choose this option, please include links to your recordings in place of written answers and ensure that sharing permissions are set so we are able to access and review your submission.

If you have another creative or alternative way you would like to respond, we are open to that as well as long as it is provided in the application and responds to the questions—our goal is to make the application process accessible while still getting a clear sense of how you think and work.

Application Questions:

1. Tell us about a system, workflow, or process you improved. What wasn’t working, and what did you change?
2. Describe a time you noticed a potential issue before it became a problem. What did you see, what did you do, and what happened as a result?
3. Tell us about a high-detail project or event you supported. How did you ensure accuracy and follow-through? What are you most proud of?
4. What draws you to working in vocational rehabilitation, disability services, or mission-driven public-sector work? How has that interest shown up in your past work, experiences, or choices?

AI Policy

We believe AI can be a helpful tool in work and learning and are not opposed to its use in general. We use 100% human review of these applications. 

For this application process, we ask that responses reflect your own thinking, experience, and communication style. This role requires strong independent judgment and problem-solving, and we want to understand how you naturally approach real situations.

EEOC Statement 

CSAVR is committed to building diverse, equitable, and inclusive teams and encourages applications from candidates of all backgrounds and lived experiences.

A CORI background check will be conducted prior to hire. Findings will not automatically disqualify candidates.

For accessibility accommodations or questions, contact Jessye Kass Karlin at

jessye@riverwalkertalent.com

No phone calls.