Membership Sales Associate

HOTWORX Asheville – Biltmore Village

Part-Time | $16–$18/hour + Quarterly Performance Bonuses

HOTWORX Asheville is looking for a motivated, dependable, and outgoing Membership Sales Associate to join our team in beautiful Asheville, NC.

This position is ideal for someone who enjoys working with people, thrives in a sales-focused environment, and takes pride in creating a great experience for every member and prospective member who walks through our doors.

As a Membership Sales Associate, you will play an important role in growing our membership, following up with leads and prospects, supporting member retention, and representing the HOTWORX Asheville brand both in the studio and online.

What You'll Do

Membership Sales & Growth

• Welcome and engage prospective members and guests

• Conduct studio tours and explain the HOTWORX workout experience

• Conduct Red Appointments/free workout sessions with prospective members

• Follow up with leads, prospects, guests, and trial participants

• Sell memberships and complete all membership paperwork and system requirements accurately

• Educate new members on studio procedures, the HOTWORX app, and available amenities

• Follow up with new members to help them get started and stay engaged

• Actively contribute to monthly and quarterly membership growth goals

• Participate in local prospecting, promotions, events, and other membership-growth activities

Customer Experience & Retention

• Provide friendly, professional, and knowledgeable customer service

• Build relationships with members and prospective members

• Help members understand HOTWORX programs, challenges, retail, and other available resources

• Address member questions and concerns appropriately and escalate when needed

• Help create a welcoming, clean, organized, and positive studio environment

Social Media & Marketing

• Create and post social media content for HOTWORX Asheville

• Capture photos and videos in the studio

• Assist with Reels, Stories, posts, promotions, and member-focused content

• Engage with our online community

• Contribute ideas for content and local marketing

• Represent HOTWORX Asheville professionally online and in the community

Studio Responsibilities

• Complete opening and closing responsibilities as assigned

• Maintain studio cleanliness and organization

• Follow HOTWORX procedures and daily/weekly checklists

• Properly use SAIL POS and other required systems

• Maintain accurate member and prospect information

• Complete assigned administrative and marketing tasks

• Maintain professional appearance and follow company dress and conduct standards

• Arrive on time and be prepared to work scheduled shifts

• Take ownership of assigned responsibilities and follow through without repeated reminders

What We're Looking For

We are looking for someone who is:

• Sales-minded and motivated by goals

• Comfortable initiating conversations and asking for the sale

• Friendly, outgoing, and confident communicating with people

• Reliable, punctual, and responsible

• Detail-oriented and able to follow established processes

• Comfortable using technology, social media, and computer systems

• Self-motivated and willing to take initiative

• Coachable and able to apply feedback

• Comfortable working independently when needed

• Interested in health, fitness, and wellness

• Able to represent HOTWORX Asheville professionally

Previous sales, customer service, fitness, or social media experience is a plus, but not required. We are willing to train the right person.

Compensation & Perks

• $16–$18/hour

• Quarterly performance bonuses

• Complimentary HOTWORX membership

• Employee retail discount

• HOTWORX training and education

• Opportunity for increased responsibility and advancement as the studio grows

Schedule

This is a part-time position with scheduled shifts during our studio operating hours.

Our current studio hours are:

• Monday–Thursday: 11 AM–8 PM

• Friday: 9 AM–6 PM

• Saturday: 9 AM–2 PM

Weekend availability, including Saturdays, is required.

About HOTWORX Asheville

HOTWORX Asheville is located in Biltmore Village in one of the country's most beautiful mountain towns. We are a growing fitness studio focused on helping our members build consistent, healthy habits through our unique infrared fitness concept.

If you are someone who enjoys sales, people, fitness, and being part of a growing team, we'd love to hear from you.