About Texas Gun Experience Our philosophy is simple: Provide our customers with a unique experience while showing the highest level of customer service. We are a family business that has been operating in the Dallas/Fort Worth metroplex for more than 35 years. As a veteran owned and operated business, we are committed to upholding our 2nd amendment rights while encouraging education and training to keep the tradition of gun ownership alive for generations to come. The Membership Associate is responsible for driving membership growth, delivering exceptional customer service, and serving as the primary on-site resource for all membership-related needs. This role combines sales, administrative support, and front-line customer engagement to ensure a seamless and positive experience for both prospective and existing members. Key Responsibilities: Membership Sales & Enrollment - Proactively engage with guests to promote and sell membership packages
- Clearly explain membership tiers, benefits, pricing, and policies
- Meet or exceed individual and team membership sales goals
- Conduct tours of the facility for prospective members
- Assist customers in selecting the membership that best fits their needs
Member Account Management - Accurately create, update, and maintain member profiles in the database
- Process new memberships, renewals, upgrades, and cancellations
- Ensure all member records, waivers, and documentation are complete and compliant
- Monitor membership status and follow up on expirations or billing issues
- Maintain confidentiality and security of customer data
Customer Service & On-Site Support - Serve as the primary point of contact for membership-related questions and concerns
- Provide a welcoming, professional, and knowledgeable presence at the front desk or membership area
- Resolve member issues efficiently and escalate when necessary
- Build strong relationships with members to encourage retention and satisfaction
- Assist with check-ins and ensure members understand facility policies and procedures
Administrative & Operational Support - Maintain organized records and daily reporting on membership activity
- Collaborate with team members to support overall facility operations
- Assist with promotions, events, and marketing initiatives related to memberships
- Keep membership materials, displays, and sales areas clean and well-stocked
Qualifications: - High school diploma or equivalent required; associate’s or bachelor’s degree preferred
- Previous experience in sales, retail, or customer service required.
- Experience in hospitality, membership management, or high-touch customer service strongly preferred.
- Strong communication and interpersonal skills
- Detail-oriented with strong organizational abilities
- Comfortable using CRM systems, POS systems, and basic office software
- Ability to work flexible hours, including evenings and weekends
Preferred Skills: - Sales-driven mindset with a focus on customer experience
- Ability to handle sensitive information with professionalism
- Problem-solving skills and the ability to remain calm under pressure
- Interest in shooting sports or recreational membership environments is a plus
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