Memory Care Program Manager (Marlton, NJ)

Job Summary 

The GUIDE Memory Care Program Manager is responsible for building, launching, managing, and scaling a CMS aligned Dementia Care Program under the Guiding an Improved Dementia Experience (GUIDE) Model. This leader ensures full compliance with CMS requirements for interdisciplinary dementia care, delivery of standardized services, caregiver support, 24/7 access, monitoring, and respite administration. The Manager provides strategic, operational, and clinical oversight to ensure high quality dementia care and expanded access for Medicare beneficiaries and caregivers.  

Key Responsibilities 

1. Program Development & Strategic Leadership

• Lead the scaling and implementation of Ennoble Care's GUIDE Program, including clinical workflows, staffing models, and operational infrastructure. 

• Develop program strategy aligned with CMS guidelines regarding standardized care services, interdisciplinary delivery, caregiver support, and care navigation.  

• Build growth roadmaps for expanding service capacity, adding additional care team members, and increasing patient and caregiver enrollment. 

1. Interdisciplinary Team Leadership

• Hire, train, and supervise the required interdisciplinary care team, including dementia-proficient clinicians and trained care navigators.  

• Establish competency standards and ensure all care navigators meet the CMS-required training elements for dementia assessment and care planning.  

• Provide coaching, performance evaluation, and ongoing professional development. 

1. Operational Excellence & Care Delivery Oversight

• Ensure successful delivery of all standardized GUIDE services, including comprehensive assessments, person-centered care plans, ongoing monitoring, care coordination, medication oversight workflows, social service referrals, and caregiver support.  

• Oversee implementation of a 24/7 access mechanism, ensuring the helpline is staffed and processes are efficient and responsive.  

• Direct the team in coordinating community-based supports such as transportation, meals, caregiver programs, and other services outlined in GUIDE.  

1. Respite Services Program Management

• Oversee the administration of GUIDE respite services, ensuring caregiver awareness, eligibility review, scheduling, and adherence to CMS annual caps.  

• Build and maintain partnerships with in-home providers, adult day centers, and SNFs to ensure access and continuity of offerings. 

1. Compliance, Reporting & Quality Improvement

• Maintain full compliance with all CMS GUIDE model requirements—including data reporting, documentation standards, beneficiary tiering, and model integrity elements.  

• Develop internal dashboards, KPIs, and QI initiatives to monitor care quality, caregiver strain reduction, service utilization, and program outcomes. 

• Lead root cause reviews, optimize workflows, and implement continuous improvement processes across clinical and operational domains. 

1. Beneficiary Identification, Outreach & Enrollment Strategy

• Direct the beneficiary identification and voluntary alignment process, ensuring eligibility requirements are met (dementia diagnosis by clinician attestation, Medicare A/B, not hospice, not MA/SNP/PACE, community dwelling).  

• Build scalable outreach models (claims based lists, provider referrals, community partnerships) to grow enrollment.   

• Oversee consent workflows and ensure enrollment processes meet CMS standards. 

1. Stakeholder & Community Partnership Development

• Serve as the primary organizational representative to CMS, community-based organizations, memory centers, and health system partners. 

• Establish collaborative agreements to ensure access to social supports, therapies, caregiver programs, and respite providers. 

1. Financial & Administrative Oversight

• Manage operational and program budgets, including staffing, training, technology needs, and respite service expenditures. 

• Track CMS per beneficiary / per month revenue and ensure alignment with tier-based payment structures and utilization patterns described in the model. [wai.wisc.edu] 

• Implement scalable processes for cost-efficient program expansion. 

Qualifications 

Education & Experience 

• Master's degree in healthcare administration, social work, nursing, public health, gerontology, or related field preferred. 

• Minimum 5+ years of leadership experience in dementia care, care coordination, value-based care models, or population health. 

• Proven ability to build and scale programs within healthcare settings. 

Skills & Competencies 

• Deep knowledge of dementia care, caregiver support models, and interdisciplinary care delivery. 

• Demonstrated success in operational leadership, change management, and process improvement. 

• Strong analytic ability with experience using EMRs, reporting systems, and quality dashboards. 

• Excellent communication, team leadership, and relationship-building skills. 

Starting Salary: $65,000 per year

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