Advanced Meraki support: Provide technical support for Meraki solutions, diagnosing and resolving network incidents across client environments.
Understand RF Optimization and 802.11.
Collaborate with Tier 1 support: Act as an escalation point for complex Meraki-related issues, offering expert guidance to junior engineers.
Client engagement: Proactively engage with clients to maintain high satisfaction, ensuring clear communication on issue resolutions and network enhancements.
Network optimization: Identify and implement improvements to client networks using Meraki’s features for enhanced performance and reliability.
Documentation: Maintain accurate records of client networks, configurations, and troubleshooting procedures.
Required Skills and Experience:
Meraki expertise: Strong hands-on experience with Cisco Meraki products, including dashboards, switches, and access points. Meraki certification preferred.