Merchandise Service Supervisor

The Merchandise Services Supervisor provides detailed support to the Merchandise Services Specialists, Merchandise Services Manager and the merchant community with the creation and delivery of merchandise to the company banners.   Will provide positive leadership and mentorship to other Merchandise Services Specialists and will be responsible for all training of new and existing Merchandise Service Specialists. 

Drive the creation of Purchase Orders through the PO RPA process. Troubleshoot and review errors to ensure accuracy of PO’s created.  Manual creation will be necessary at times in conjunction with the PO RPA process in peak volume periods. 

Assist merchant community with purchase order discrepancies from vendors relating to shortages, overages, and pricing.  Take appropriate steps to bring any open po suspense issues to a resolution in a timely manner.

Assist merchant and logistics community with the movement of purchase order attributes including dates priority codes and warehouse location.

Manage the creation of purchase orders through the PO automation process

Manage the inter-divisional process in relation working with Footlocker Canada products.

KPI’s will be utilized to monitor creation workload and be balanced between all team members to ensure work is created timely to avoid missing vendor purchase order deadlines.

A proficient understanding of navigating Excel with the ability to understand basic formulas and deploy them when necessary.

Supervisory Responsibilities

Directly supervises five employees and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience

Associate degree (A. A.) or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of an organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts and percentages. 

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, and sit. The employee must be able to lift and/or move up to twenty-five pounds.

Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

At Foot Locker, we value innovation, authenticity, and integrity in all that we do.  To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments.  To ensure a smooth and secure experience, please review the following guidelines:

• Cameras must be on for all virtual interviews.
• AI tools are strictly prohibited during interviews or assessments.

We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.

The annual base salary range is $60,000 - $70,000. This range represents the anticipated low and high end of the salary for this position. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.   

Foot Locker Benefits:  

• Employee Discount  

• Paid Time Off  

• Medical | Dental | Vision Coverage  

• 401(k) | Roth 401(k)  

• Life Insurance  

• Paid Parental Leave   

• Flexible Spending Account  

• Opportunities for Advancement  

• Tuition Reimbursement for Qualified Courses  

• Strong Company Culture  

• Employee Resource Groups