Merchandising Coordinator

MERCHANDISING COORDINATOR

Rock Hall Culture Statement

At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We are an inclusive & welcoming museum that encourages creativity, embraces innovation, and creates a culture of belonging.

We recognize that exceptional candidates may not meet every listed qualification. If this role aligns with your experience and passions, we highly encourage you to apply.

About the Role

The Merchandising Coordinator keeps the day-to-day engine of the Rock & Roll Hall of Fame's retail operation running smoothly. This role is built around accuracy and follow-through - maintaining clean, correct data across the ecommerce platform and purchase orders, and carefully reconciling invoices against POs and shipments to catch discrepancies before they become problems. It's a highly detail-oriented, cross-functional role well-suited to someone who takes pride in getting the numbers and the details right.

This is a great entry point into retail operations, buying, and ecommerce for someone looking to build a foundation across multiple sides of the business.

What You'll Do

E-Commerce Support

• Upload and organize product images on the ecommerce platform
• Support product activations, ensuring items go live accurately and on schedule
• Assist with SEO updates for product listings
• Perform detailed, accurate data entry to keep product and inventory information current across systems
• Regularly audit product and inventory data for errors or inconsistencies

Buying Support

• Create and manage purchase orders
• Track outstanding and open purchase orders, and process PO updates as needed
• Review and process vendor invoices
• Reconcile invoices line-by-line against purchase orders and shipments, flagging discrepancies before they progress
• Investigate and resolve discrepancies with vendors
• Communicate payment status to vendors, with support from the finance team
• Maintain organized, audit-ready records of POs and invoices

Sample Management

• Coordinate with warehouse staff to receive samples for photoshoots as needed

General

• Support other retail projects and initiatives as needed or assigned

What We're Looking For

• Prior experience in retail, ecommerce, or administrative/coordination work is a plus, but not required
• Exceptional attention to detail - comfortable catching small errors in large sets of data or numbers
• Strong data entry skills and accuracy, with experience in spreadsheets (Excel/Google Sheets)
• Methodical and patient approach to reconciliation and problem-solving
• Basic familiarity with e-commerce or purchase order systems, or willingness to learn quickly
• Strong organizational skills with the ability to juggle multiple tasks and deadlines
• Clear, professional communication skills for working with vendors and internal teams
• Interest in music, retail operations, or the Rock Hall's mission is a plus

Success Metrics

• Accuracy of data entry across product, inventory, and PO/invoice records
• Purchase orders and invoices processed accurately and on schedule
• Discrepancies caught and resolved promptly, before they escalate
• Accuracy and timeliness of product uploads and activations
• Positive feedback from cross-functional partners (buying, ecommerce, finance, warehouse)

Requirements

• Ability to read and demonstrate basic oral, written, mathematical and manual skills. Ability to communicate and be articulate in standard English.
• High school graduate and equivalent professional experience (bachelor's degree in related field preferred.)
• Excellent listening and communication skills, including written and oral.
• Positive, outgoing approach and enjoys interacting and working with others.
• Willingness to learn and take initiative and manage multiple tasks and projects at a time.
• A professional, proactive, and resourceful style with the ability to work independently without close oversight.
• Experience with regularly communicating status of assignments; organizing and prioritizing tasks, and meeting deadlines.
• Understands implicitly how to work with different people, approaches others in a positive manner, and builds solid long-term relationships with key stakeholders inside and outside the organization.
• Computer Literate: Microsoft Products with strength in MS Excel.

Working Conditions

• Environmental Parameters: Ability to work in a window-less office. Ability to work indoors and outdoors, in all types of weather conditions. Ability to work in crowds of people. Ability to work with loud house music.
• Physical Demands:
• Strength: Ability to lift/move items weighing up to 20 lbs. (approximately)
• Type: Express or exchange ideas by means of spoken word and to perceive nature of sounds. Ability to hear accurately to interact with the public and co-workers. Demonstrate clarity of vision; judge distance and space relationships; identify and distinguish colors. Ability to perform tasks concurrently. Work involves sitting most of the time but will involve walking or standing for brief periods of time.

Safety Hazards

• Minimal hazards. General office and warehouse working conditions.

Aptitude Requirements

• Cognitive:

• Analytical: Ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions.

• Communication: Ability to be conversant in Rock Hall rules and procedures. Ability to understand and carry out written or verbal instructions. Ability to answer inquiries from visitors, employees, and clients.

• Administrative: Ability to complete forms. Ability to pay attention to detail and accurately distinguish data. Ability to organize and prioritize various schedules, data and documents.

• Manual:

• Motor Coordination: Ability to make necessary movements in selecting, picking and depositing items.

• Finger Dexterity: Ability to pick, pinch or otherwise work with fingers to operate above equipment. Ability to pick up a variety of items and place them on shelves; to move knobs, buttons or switches.

• Manual Dexterity: Ability to seize, hold, grasp, turn or otherwise work with hands. Ability to shake, sort, fold or stack items; to place and retrieve items.

Work Schedule

• Ability to work at least 40 hours per week; primarily Monday - Friday, approximately 8:00 am to 5:00 pm, with occasional evenings, weekends, and holidays. Ability to flex schedule when needed based on business demands.

Employer's Rights

This job description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Benefits and Compensation

The annual salary range for this position is $43,000 - $50,000, commensurate with experience, education, and certifications.

The Rock Hall offers a generous benefits package including 4 plan options for health insurance, dental, vision, life insurance, long-term and short-term disability.

Other perks include employer paid parking, 403b retirement plan, and yearly paid time off including: 14 paid holidays, 15 vacation days, 12 sick days, 3 personal days, and 32 hours of paid volunteer time.