Merchandising Coordinator - Watch Shop

Reis-Nichols Jewelers
  • Indianapolis, Indiana
    Today

    Job Description

     
    Merchandising Coordinator – Watch Shop
     
    As a leader in the jewelry industry, our mission is to create exceptional customer experiences in a culture of integrity and respect. We promise high-quality merchandise and brands, and as a recipient of the Best Places to Work in Indiana, we strive to provide a dynamic environment in which employees can thrive and grow.
     
    The Merchandising Coordinator in the Watch Shop supports the organization by partnering with parts suppliers for inventory ordering and tracking, audits and quality control of parts received, and assists with ensuring each customer repair is processed timely, accurately, and efficiently from start to finish. 
     
    Additionally, this role works closely with the Sales staff for order entry into our POS system, providing and processing estimates, and imaging of items during the in-take process.
    Various activities and tasks are performed in this role, and daily responsibilities may shift from time to time as requested by leadership. The ability to work with others cross-functionally is critical.
     
    Because of the high volume of expensive merchandise flowing through this department, the Merchandising Coordinator – Watch Shop must demonstrate a high degree of honesty and trustworthiness at all times.
     
    Essential Functions of the Job:
    • Receive and Process Inventory: Quality check merchandise received against purchase orders.  Process inventory receipts, and print and attach the necessary inventory tags.  Receive trade-in items and returns, check quality to make sure the merchandise is up to company standards, and establish pricing from appropriate sources.
    • Purchase Orders: Enter purchase orders into system, monitor status and report delays to Watch Shop Manager.  Place orders according to schedules and at the direction of the Watchmakers.
    • Vendor Communication: Request quotes from vendors and monitor vendor pricing to identify discrepancies.  Correspond with vendors on overdue purchase orders.  Work with vendors on repairs and returns.
    • Repairs: Create, track and close repair jobs for the watch shop in the POS system.  Takes pictures of merchandise coming into and out of the shop. Assists Watch Shop Manager and repair specialists with day-to-day needs to ensure jobs are processed timely.  Works closely with Guest Services & our Greenwood location to process job transfers when needed. 
    • Physical Inventory Counts:  Prepare, perform, and reconcile physical inventory counts, ensuring proper tracking and making recommendations for improved processes and efficiencies. 
    • Other duties as assigned
    Typical work hours are Monday through Friday 8:30am-5:30pm.  Weekends and longer work hours will be expected during events, peak and holiday times. 
     
    Critical Skills, knowledge and behaviors:
    • Ability to work well in a team environment with a positive attitude and excellent customer service skills
    • Attention to detail and strong accuracy
    • Ability to gather information, interpret information, problem solve and make informed decisions
    • Good organizational skills and ability to multi-task with a high level of efficiency
    • Excellent time management and attention to deadlines
    • Be service oriented and consistently meet and exceed expectations
    • Be self-directed and motivated to accomplish departmental goals and objectives
    • Communicate effectively - oral and written communication skills
    • Ability to work well with both employees and outside contacts, such as vendors
    • Proficient computer skills, with strong data entry abilities
    Requirements:
    • High School Diploma or equivalent required
    • Prefer some jewelry/watch industry knowledge
    • Applicants must be currently authorized to work in the United States on a full-time basis.
    • Some college or college degree preferred
    Physical Demands:
    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
     
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
     
    While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; climb stairs; use hands to finger, handle or feel; and reach with hands and arms, and some carrying of packages and boxes of inventory (up to 20 pounds).  Position also requires sitting for extended periods of time. 
     
    About Reis-Nichols Jewelers
    Reis-Nichols Jewelers is a high end, luxury retailer and is one of the nation’s largest and most respected privately held retail jewelers in the country.  Their rich history in the jewelry industry dates back to 1919.  A family owned business who values their employees and embodies their cultural motto - Work Hard, Have Fun, and Take Care of Each Other.
    In addition to being a destination for the perfect engagement ring, Reis-Nichols designs and manufactures one-of-a-kind jewelry and has professional watchmakers in their certified watch repair facilities.  Reis-Nichols is also an authorized retailer to many internationally known luxury brands such as Rolex, Patek Philippe, David Yurman, Roberto Coin, Mikimoto, JB Star, Cartier, Breitling and Tag Heuer, to name but a few.
     
    With two locations in the greater Indianapolis region, they are the area’s premier jeweler with a focus on providing personalized service.  Their free-standing flagship store exceeds 11,000 square feet and is located on the north side in the luxury retail shopping district of Indianapolis. The Greenwood location is the destination for south-side clientele and is located just south of Greenwood Park Mall. 
    Reis Nichols offers the following competitive benefits to employees who meet the necessary eligibility requirements:
    • Medical/Dental/Vision Insurance
    • 401K
    • Disability Insurance
    • Health Saving Account w/wellness incentive
    • Paid time off and holidays
    • Merchandise discounts
    • Life insurance

    Numbers & Facts

    LocationIndianapolis, Indiana
    Websitehttps://www.reisnichols.com/about/careers

    Skills

    • Communication Skillsunmatched
    • Cross-Functionalunmatched
    • Customer Experienceunmatched
    • Customer Support/Serviceunmatched
    • Data Collectionunmatched
    • Detail Orientedunmatched
    • Global Brandingunmatched
    • Hospitality and Tourismunmatched
    • Inventory Managementunmatched
    • Leadershipunmatched
    • Life Insuranceunmatched
    • Maintenance Servicesunmatched
    • Merchandisingunmatched
    • Order Managementunmatched
    • Order Processingunmatched
    • Organizational Skillsunmatched
    • Physical Demandsunmatched
    • Physical Inventoryunmatched
    • Point of Sale (POS) Systemsunmatched
    • Presentation/Verbal Skillsunmatched
    • Pricingunmatched
    • Problem Solving Skillsunmatched
    • Process Improvementunmatched
    • Project Trackingunmatched
    • Purchase Ordersunmatched
    • Quality Controlunmatched
    • Retailunmatched
    • Retail Managementunmatched
    • Salesunmatched
    • Status Reportsunmatched
    • Team Playerunmatched
    • Time Managementunmatched
    • Vendor/Supplier Selectionunmatched
    • Writing Skillsunmatched

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